Customer Support Representative

DeepThought Solutions is an IT company specialized in developing custom SaaS, CRM, and ERP systems, helping businesses streamline their operations and grow faster. We strive to build platforms that are intuitive, seamlessly adapt to each company’s workflow, and ultimately provide tools that save time, increase efficiency, and unlock new opportunities for growth.

Our team of software engineers has extensive experience in the automotive industry, railways, logistics, transportation, and the IT sector, which enables us to understand the diverse challenges companies face. The solutions we deliver are not only technologically advanced but also easy to use. We provide them quickly, accurately, and with clear results that drive your business growth.

We are hiring a Customer Support Representative for our team in Kragujevac. If you are looking for an opportunity to work in a pleasant and dynamic environment, apply now!

Required Qualifications:

• Minimum of a high school diploma (IV degree)
• Advanced conversational level of English
• Proficiency in computer skills
• Previous experience in customer support is considered an advantage
• Willingness to work in three shifts
• Reference: 0dvX66J1NAhMnvI9fw0qHuNrYtM203WPUGd9UVDE_8uRKtcFFiyRSTh3RHHtBFBQ

Skills and Competencies:

• Responsibility and attention to detail
• Logical thinking and problem-solving skills
• Ability to adapt communication style to different customers and situations
• Adaptability and openness to change and new situations

Job Description:

• Office-based work in Kragujevac
• Communication with customers via phone
• Managing incoming client calls
• Monitoring system changes and reacting proactively

Only shortlisted candidates will be contacted