Customer Support Specialist (People Analytics SaaS)

At One Assessment, we empower companies to uncover and nurture their people’s genuine strengths and personalities, streamlining recruitment and supporting talent growth through digital tools, assessments, data and clear insights.

As our team and client base continue to grow, we are looking for a Customer Support Specialist who will help our users get the most out of the platform.

If you are detail-oriented, enjoy working with people, communicate clearly, learn quickly and are interested in technology, HR and customer support, this role could be a great next step for you.

Key Responsibilities

• Provide support to clients using the One Assessment platform via email, chat and calls.
• Help users navigate the platform, understand features and complete everyday tasks.
• Support clients with basic setup, troubleshooting and questions that appear during onboarding or daily use.
• Communicate clearly and patiently with different types of users, from HR teams to hiring managers.
• Work closely with the internal team to check technical questions, follow up on issues, and ensure clients receive timely support.
• Track recurring questions, user feedback and potential improvements in the support process.
• Help maintain simple support materials, instructions and internal notes when needed.
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Position Requirements

• 1-3 years of experience in customer support, client communication, HR, administration, or a similar client-facing role.
• Strong communication skills and a genuine willingness to help users.
• Good organization, reliability and attention to detail.
• Ability to understand a problem, ask the right questions and explain the solution clearly.
• Professional English proficiency, both written and spoken.
• Comfortable using digital tools and learning new platforms.
• Familiarity with customer support tools, HR processes, SaaS platforms, or software testing is an advantage.
• Background in a software, HR tech, SaaS, or B2B environment is a strong plus.

What We Offer

• Competitive salary: Transparent compensation with performance-based incentives.
• Clear career path: Structured opportunities to grow into more complex support, product operations, project management or operational management responsibilities.
• Private health insurance: Comprehensive medical coverage.
• Impactful work: Collaborate with well-known regional and international clients, including Fortune 500 companies.
• Supportive team: Clear onboarding, guidance, and space to ask questions while you get familiar with the platform and our clients.
• Product impact: Your feedback from users can directly contribute to platform and process improvements.

Our Hiring Process

Assessment: A short assessment designed to explore how you recognize and understand emotions, manage your own reactions, show empathy and respond to different interpersonal situations. 
Interview: A conversation with our team to get to know you better, understand your motivation and discuss the role in more detail.
Offer: If we are a good match, we will welcome you to the team.

Why We Use Assessments

We use assessments to get a more objective and complete picture of each candidate, beyond the CV and interview.

This assessment helps us understand how candidates perceive and respond to emotions, communicate with different people and approach situations that require patience, empathy and self-control.

You do not need to know everything from day one. We are looking for someone who is curious, reliable, patient, communicative and motivated to grow.

If this sounds like you, we would be happy to meet you.