Customer Support Specialist

Reserved, Cropp, Sinsay, House and Mohito are the brands that have been shaping the fashion landscape through LPP since 1991. Today, we’re a global team of over 73,000 people, while in Serbia more than 1,300 colleagues contribute to our growth and success every day.

If you’re looking to build a dynamic career in the fashion industry within an international environment, LPP Serbia is the place to be!

We are looking for a Customer Support Specialist to provide exceptional support to our online store customers, ensuring a seamless shopping experience through effective communication, problem-solving and collaboration with internal and external partners.

YOUR RESPONSIBILITIES:

• Responding to customer inquiries and requests related to the online store via phone, email, and chat;
• Processing customer returns and complaints;
• Handling complex customer requests and notifications;
• Cooperating with external stakeholders (e.g. shipping and logistics providers, payment service providers);
• Providing support for all delivery-related inquiries received from online store customers;
• Analyzing, supporting, and monitoring customer service processes.
• Reference: 6AaFWCKLeJhU46wo1lFo2MTpSjj1weY6K1mDXIXmttZt6BTEO5oTTt7Kdi4yj30P

CANDIDATE PROFILE:

• Previous experience in customer service or a call center is considered an advantage;
• Excellent communication skills;
• Ability to respond quickly and effectively to challenging situations;
• Strong attention to detail and accuracy;
• Very good knowledge of the MS Office package;
• Knowledge of the English language.

WHY JOIN US? 

• Gain experience in customer support within an international retail company
• Be part of a team focused on delivering a great customer experience
• Join a supportive team culture focused on collaboration and knowledge sharing
• Private health insurance provided after the probation periodEmployee Assistance Program – providing free psychological, legal, and financial support to our employees
• Fixed working hours – from 8:00 AM to 4:00 PM.

If you’re interested in this role and meet the requirements, please submit your CV in English.

Please note that only shortlisted candidates will be contacted.