Customer Support Supervisor

About the Company:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $7.4 billion.

AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.

Key Responsibilities:

• Motivate, empower, and inspire a unified team
• Monitor personnel to guide and evaluate performance, and to assist in responding the customer inquiries and complaints
• Provide leadership, guidance, and administrative support for all customer service activities including, but not limited to: order entry and follow-up, billing, scheduling, and development and maintenance of reports and statistical information
• Establish and maintain good relations with Business unit customers (internal and external) such as operations, engineering, sales, manufacturer’s sales representatives, accounting, and administration through various correspondence involved in processing customer inquiries and orders
• Investigate and resolve customer issues and complaints
• Assists customers and salespeople with all aspects of order processing from order entry to shipping
• Act as a liaison between customers and internal departments including engineering, production, and quality control
• Manage key customer accounts
• Administer and review accuracy of purchase orders for data entry
• Review and process blanket orders and long term agreements
• First point of contact for customer delivery escalations
• Coordinate and process special instructions and requests from customers or field representatives
• Prepare and provide quote requests
• Maintain efficient awareness of production status for expediting and order follow up
• Utilize a contact management system to file and process specific customer information
• Interface with accounting department to assist with credit issues with customer accounts, credit card payments, and proforma invoice payments
• Maintains sales documents & forms
• Creates rolling bookings and forecasting reports
• Attend customer meetings, as needed
• Identify and implement opportunities for process improvement
• Other duties as assigned
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Position Requirements:

• Bachelor’s degree 
• 5+ years of relevant experience required; 1-3 years in a leadership role required
• Strong ERP systems knowledge, such as Oracle, Navision, and SAP
• Proficiency with Microsoft Office (Word, Excel, PowerPoint etc…), Outlook, and other applicable software required
• Skilled in reviewing customer purchase orders terms and conditions
• Excellent interpersonal skills with a demonstrated focus on service required.
• Strong collaboration skills required
• Must be able to travel domestically and internationally <5%
• Fluent in English
• Demonstrated interest and practical ability to use AI tools to improve efficiency and quality of work while applying good judgment and responsible use
• Comfortable learning and adopting new AI-enabled ways of working and proactively identifying opportunities where AI can drive meaningful impact in daily activities

What we offer you?

• Work in a dynamic international environment and pleasant and supporting team
• Opportunities for learning and personal growth
• Private Additional Health Insurance
• Employee Assistance Program
• And many other perks and benefits