Dispatch and Customer Service Agent (German & English)

VIP transportation demands precision, speed, and the ability to stay calm when plans change.

Behind every successful journey is a team that keeps everything coordinated - and we’re looking for two new team members to join our Dispatch & Customer Service department and support our German-based client in delivering seamless luxury transportation services to VIP, corporate, and private clients worldwide.

We are currently hiring for:

Dispatch & Customer Service Specialist (English and/or German speaking)

You’ll work closely with drivers, affiliates, and internal teams, making sure every detail is handled smoothly - from reservations and last-minute changes to real-time coordination. 
The ideal candidate is reliable, quick to react, comfortable making decisions, and able to stay focused when priorities shift. 

What you can expect:

• Initial training conducted from our Belgrade office, followed by fully remote work
• Hands-on training and ongoing support from experienced Team Leads
• Opportunities to develop new skills and grow professionally
• Experience working with international clients and global partners
• Team-building activities and special events
• A stable, long-term opportunity with an international client
  
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In this role, you’ll:

• Dispatch fleet (luxury sedans, SUVs, coaches) and assign rides to drivers in a high-performing team environment
• Coordinate with other departments to ensure vehicle availability for various events
• Monitor trips before and during execution, maintaining constant communication with drivers to ensure smooth operations and client safety
• Communicate with drivers and passengers regarding pickup details
• Create new reservations through phone, email, and chat using company software
• Modify existing reservations based on client requests and inform all involved parties
• Coordinate with affiliates worldwide regarding availability, bookings, and pricing
• Use mapping tools to determine accurate distances and routes
• Perform other related duties as needed

What we’re looking for: 

• At least 1 year of experience in the ground transportation industry (black car service preferred)
• Excellent customer service and communication skills
• Strong attention to detail and the ability to manage multiple bookings and requests simultaneously
• Fluent in English / German, depending on the position
• Availability to work across all shifts (Serbian day, evening, or overnight), as schedules may vary depending on the client
• Confident decision-making and a practical approach to problem-solving
• Comfortable working with multiple systems and digital tools
• Ability to prioritize tasks and maintain accuracy during busy periods
• Willingness to learn and adapt to new processes

Ready to take on a role where no two shifts are quite the same? Send us your resume and join our team. *

*Please note only resumes submitted in English and with relevant experience will be taken into consideration.