Facility Operations Manager

On behalf of our client, reputable and strong brand company, we are looking for an experienced professional ready to take on a key role within a fast-growing organization Open role is:

FACILITY OPERATIONS MANAGER

ROLE SUMMARY:

The Facility Operations Manager plays a key role in ensuring the smooth, safe, and high‑quality daily operation of a large shopping mall. This position oversees technical systems, facility services, and on‑site operational standards, ensuring the mall consistently meets expectations for cleanliness, appearance, safety, and functionality.

KEY RESPONSIBILITIES:

• Supports the smooth daily operation of the mall and contributes to maintaining consistent operational readiness across all areas
• Monitors the condition of public spaces, service corridors and exterior zones and initiates actions to resolve any operational or visual deficiencies
• Reviews mystery shopper findings, coordinates corrective actions and implements measures that prevent issues from recurring
• Maintains professional communication with tenants, contractors and internal teams and provides timely operational support
• Supports operational and capital expenditure activities, cost control efforts and utility monitoring
• Supports the reliable functioning of HVAC, electrical, plumbing, fire protection, building management systems and other technical installations
• Coordinates preventive and corrective maintenance with contractors and internal teams and follows up until tasks are completed
• Conducts inspections of technical rooms, equipment and installations and addresses risks before they affect operations
• Ensures timely resolution of technical issues and contributes to minimizing downtime
• Identifies issues such as broken tiles, damaged fixtures, lighting failures, signage problems, cleanliness gaps and general deterioration and coordinates full resolution
• Oversees daily performance of cleaning, waste management, landscaping, pest control and other facility services and ensures service quality
• Monitors service provider performance, addresses gaps and ensures contractual obligations are met
• Supports health, safety and environmental compliance through inspections, reporting and coordination
• Ensures that all public areas, restrooms, entrances, exterior zones and back of house areas meet required hygiene and presentation standards
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QUALIFICATIONS AND EXPERIENCE:

• Technical background (mechanical, electrical, civil engineering or similar) preferred
• Experience in facility management, technical operations, or building maintenance
• Experience in retail, hospitality, office, industrial, or mixed-use environments is an advantage
• Strong understanding of building systems and facility services
• Familiarity with HSE standards and operational procedures
• Proficiency in English and Serbian, both written and spoken

SKILLS AND COMPETENCIES:

• Knowledge of HVAC, electrical, plumbing, fire protection, BMS
• Understanding of cleaning, waste, landscaping, and general facility services
• Ability to identify operational issues quickly and accurately
• Strong coordination and follow-up skills
• High attention to detail and situational awareness
• Proactive, hands-on problem solver
• Strong communication and stakeholder management
• Reliable, responsible, and structured
• Able to work in a fast-paced, high-traffic environment

We highly appreciate every application, at this moment, only shortlisted profiles will be contacted.