Fiat Payments Agent

Join MB Care Europe

At MB Care Europe, we believe that smooth and reliable payment experiences are an essential part of exceptional customer service. We're looking for motivated, analytical and detail-oriented individuals with excellent English communication skills to join our growing international team as Fiat Payments Agents.

If you enjoy investigating complex cases, solving problems, working with transaction data and helping customers resolve payment-related issues, we'd love to meet you.

What You'll Do

As a Fiat Payments Agent, you'll be responsible for investigating and resolving customer payment-related issues, including deposits, withdrawals, failed transactions and other payment processing queries.

You'll monitor and analyze transactions, work with payment providers and internal teams and ensure that each case is handled accurately and efficiently while following established procedures and quality standards.

Your Responsibilities

• Investigate and resolve customer issues related to fiat deposits and withdrawals.
• Monitor and analyze payment transactions and their statuses.
• Investigate failed, pending, delayed, or reversed transactions and determine the appropriate resolution.
• Review payment provider responses and investigate transaction discrepancies.
• Assist customers with payment-related queries and provide clear and accurate information.
• Identify and investigate payment-related risks, including suspicious transactions and potential fraud cases.
• Collaborate closely with Payment Operations, Fraud, Compliance and Customer Support teams to resolve cases efficiently.
• Escalate complex or sensitive payment cases to the relevant teams when necessary.
• Ensure all cases are handled within agreed SLAs and quality standards.
• Maintain accurate and detailed documentation of cases, investigations and resolutions.
• Follow established internal procedures and payment processes.
• Stay up to date with payment processes, internal tools, procedures and relevant changes.
• Contribute ideas and observations that can help improve payment operations and the overall customer experience.
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What We're Looking For

Required Qualifications

• Excellent written and spoken English.
• Strong analytical, investigation, and problem-solving skills.
• Excellent attention to detail and a high level of accuracy.
• Ability to analyze transaction data and identify discrepancies or unusual activity.
• Strong communication and organizational skills.
• A customer-focused and solution-oriented mindset.
• Ability to work confidently with multiple systems and internal tools.
• Ability to learn new tools, processes and technologies quickly.
• Ability to manage multiple cases and priorities effectively.
• Strong team spirit and willingness to collaborate across different departments.
• Good computer literacy and confidence using online systems.
• Ability to work effectively in a dynamic and fast-paced environment.

Nice to Have

• Previous experience in payments, banking, fintech, financial services or customer operations.
• Understanding of payment flows and the transaction lifecycle.
• Experience investigating deposits, withdrawals or other payment transactions.
• Familiarity with payment service providers and payment processing systems.
• Basic understanding of fraud prevention, risk and compliance processes.
• Experience working with customer support or case management platforms.
• Experience using Google Workspace (Docs, Sheets, Drive), Slack and Intercom.
• Basic knowledge of cryptocurrencies and digital payments.

What We Offer

We value our employees and strive to create an environment where they can grow professionally while enjoying their work.

You'll receive:

• Competitive salary.
• Annual performance bonus.
• Birthday gift.
• Private health insurance.
• Access to a wellbeing platform.
• Comprehensive onboarding and training.
• Ongoing training and professional development.
• Clear opportunities for career growth and internal promotion.
• Modern and comfortable office environment.
• International and supportive team.
• Company-provided meals for every shift, beverages, and snacks.
• One-hour break during every eight-hour shift.
• Lounge area with recreational facilities.
• Regular team-building events and company activities.

Ready to Apply?

If you're analytical, detail-oriented and passionate about solving payment-related challenges, we'd love to hear from you.

Submit your CV along with a brief cover letter (optional) telling us why you'd be a great fit for the Fiat Payments Agent position at MB Care Europe.

Please remember to check your Spam or Junk folder so you don't miss any communication from our recruitment team.

MB Care Europe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed.

Join us and become part of a team dedicated to delivering smooth, secure, and reliable payment experiences every day.