Fleet Account Manager

For our client we are looking to hire the Fleet account manager - Reporting to the Senior Compliance Manager, the Fleet Account Manager holds a pivotal position in LBC Fleet, responsible for ensuring prompt response to customer needs, streamlining the onboarding process for new drivers, and providing outstanding customer service. This role requires a deep understanding of DOT regulatory procedures and leveraging transportation operations knowledge to assist clients in making informed risk management decisions.

In addition, this role will support and increasingly lead LBC Fleet’s outsourced fleet maintenance management function—overseeing vehicle repair decisions, vendor coordination, and cost control on behalf of clients.

Management 

Account Managers report to the Senior Compliance Manager.

Primary Responsibilities

Daily

• Update driver qualification files in accordance with company policy
• Monitor and approve driver applicants
• Respond to all email within required time frames
• Notify clients of any prohibited drivers
• Answer phones and chats promptly
• Assist clients and drivers with basic software troubleshooting
• Review and process vehicle repair requests, estimates, and approvals
• Reference: B02Qfo1eVvukW-DFm10JVitFdvYyNfIF-Pa5uahRMkWzCZWx5JRe23B1NLHmf37B

Weekly

• Provide client feedback on non-cooperative drivers
• Review client hardware and software utilization (Maintenance, ELDs, Driver Logs)
• Review driver logs as assigned and notify clients of outstanding issues
• Audit recent repair activity for cost accuracy, vendor performance, and documentation completeness

Monthly

• Review USDOT #’s, Licensing and Insurance and Roadside Inspections
• Review CSA scores and provide direction on improvement
• Provide guidance and summaries of current compliance ratings
• Schedule meetings with non-compliant clients to help regain compliance
• Provide fleet health reports to customers

Fleet Specific Duties

• Review and assess vehicle repair requests and determine appropriate scope of work on behalf of clients
• Evaluate and verify repair estimates for accuracy, necessity, and fair market pricing
• Negotiate labor rates and repair costs with vendors when discrepancies are identified
• Build and maintain relationships with repair vendors to ensure quality, consistency, and competitive pricing
• Ensure all maintenance documentation (invoices, approvals, service records) is properly collected, reviewed, and uploaded into company systems
• Monitor repair trends and proactively identify cost-saving opportunities for clients
• Serve as the primary point of contact for clients regarding maintenance decisions and strategy
• Take ownership of and help scale LBC Fleet’s outsourced maintenance management program over time

Additional Duties

• Assist with audit preparations
• Update client regulatory documents proactively
• Other duties as assigned

Requirements

• Fluent (professional / bi-lingual) in written and spoken English (American-ized)
• Excellent interpersonal and communication skills, with the ability to build rapport and effectively communicate complex concepts to clients
• Detail-oriented mindset with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
• Proficiency in using common software applications and the ability to quickly adapt to new technology platforms
• Strong knowledge of vehicle mechanics (required)
• Prior experience as a mechanic strongly preferred
• Diesel mechanic experience highly preferred
• Ability to evaluate repair estimates, identify unnecessary work, and negotiate pricing
• Comfortable communicating with repair vendors and advocating on behalf of clients