Front Office Manager

Key Responsibilities:

• Daily Operations: Oversee daily Front Office operations, ensuring seamless check-in/out and high-quality guest service.
• SOP & Training: Build and enforce basic SOPs to standardize service and upgrade the team's performance. 
• Issue Resolution: Handle guest relations and resolve complex complaints professionally.
• Revenue & OTA: Hands-on management of OTA platforms and Channel Manager to optimize room inventory and pricing.
• Upselling: Drive front-desk upselling initiatives to maximize room and ancillary revenue.
• Coordination: Partner with Housekeeping, F&B, and Maintenance for smooth, efficient cross-department workflows.
• Reference: qcP1q2hnfRTQbMkdYHk6ElMUOqN9hY05FB5x-AMBmlR7eilWqj-M_yoIA250QE84

Requirements:

• Experience: 3+ years in Front Office operations, with 1+ year in a supervisory role (4-star hotel preferred).
• Tech Skills: Proficient with PMS, Channel Manager, and OTA backend systems; good data sensitivity.
• Languages: Fluent in Serbian and English (written and spoken).
• Competencies: Strong leadership, practical problem-solving skills, and high stress tolerance.
• Flexibility: Willingness to work flexible shifts and support frontline operations when required.