Front Office Night Shift Leader

Metropol Palace Hotel 5* was founded in 1957, when it was originally opened. In its 55 years of tradition in Belgrade, Metropol Hotel, and now Metropol Palace, has always been the perfect representative of Belgrade – beautiful, elegant and modern.

The hotel's wide range of suites and apartments, dining and meeting rooms, much in demand for seminars, cocktail receptions and weddings, is located in the very heart of Belgrade.

Due to high demand, we are opening the position of: Front Office Night Shift Leader

JOB DESCRIPTION

• Completes welcoming ("Check in"), reception and departure of guests ("Check out")
• Monitors the accuracy and efficiency of operations at the reception regarding guest check-in and check-out procedures ("Check in", "Check out")
• Supports front desk team members in fulfilling the requests and wishes of hotel guests to ensure a positive outcome
• Resolves guest complaints and informs hotel management about them
• Daily checking of the list of arrivals and departures of guests
• Checks all guest accounts
• Assigns rooms to guests on a daily basis
• Cash register control – checks on a daily basis whether all accounts are correct
• Checks whether all guests received an answer to requests and complaints
• Supervises the third (night) shift
• Sends daily reports to hotel management
• Ensures hotel security during the night, including responding to emergency situations such as fires or medical emergencies
• Supervises receptionists and bellboys in the night shift and, in their absence, performs their duties
• Takes responsibility for all decisions made during the night shift
• Trains and supervises front office agents during the night shift
• Cooperates with other team members with a constant emphasis on teamwork
• Carries out other tasks as ordered by the Room Division Coordinator and Front Office Manager
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REQUIREMENTS

• High school diploma or degree in hospitality
• Knowledge of the Opera reservation system is preferable
• Must be able to speak, read, write and understand the English language fluently
• Must possess basic computer skills
• Previous hotel-related experience will be preferred
• Good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Has good decision-making abilities: quick decision-making and problem-solving without senior management supervision is required

Please note that only shortlisted candidates will be contacted for an interview.