Group Leader IT Service, Support and Delivery

As a part of BMTS team, you will be responsible for successful operation in Service Delivery and Service Support, including planning, coordination and managing all respective teams in Infrastructure, Service Desk, Application Management, Field Services (Local IT Administrators) to plant, functions and OUs of the company. Also, you will be responsible for operation of business systems, incl. providing adequate Service Support (Incident, Change, Project and Problem Management).

YOUR TASKS ON THIS POSITION WILL BE:

• Overseeing and creation of relevant documents, presentations and reports for IT, BMTS leadership and internal/external audits
• Coordination of global IT activities, between plants, functions, and teams, and acting as the operational PoC to all relevant stakeholders and OUs
• Continuous development, improvement and upgrading of business information systems, ERP, MES, CAQ, etc. and interfaces to external parties/systems
• Working with external partners, consultants and responsible officials in execution of these activities
• Improvement and collaboration in cross-departmental processes supported by, or affecting IT
• Monitoring parameters and key indicators of operations and alignment with corporate and IT strategy and objectives
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YOUR PROFILE:

• Technical education or technical university degree, ideally Information Technology, Computer Science, or Software Engineering
• At least 10 years of experience in IT and 3 years on a Team Leader position
• Experience in strategic and operational projects/activities, automotive industry is an advantage.
• Expertise in one or more areas: IT Service Support; IT Service Delivery; IT Project Management; IT Business Engagement. Certification
• Fluent in English
• Problem-solving techniques, decision making, root cause analysis and
• People management skills

WOULD BE A PLUS IF YOU HAVE certification in technical area (Microsoft, Cisco, …) and Project Management.

WE OFFER TO YOU:

• Professional development opportunities
• Flexible working hours and mobile work
• Competitive pay and a comprehensive benefit package (13^th salary, additional days of annual leave, private health insurance, etc.)