Head of Talent Acquisition DACH & Balkan region

Are you a strategic leader with a passion for high-volume, multilingual recruitment? We are looking for a Head of Talent Acquisition for the DACH & Balkan region to lead our talent acquisition team. In this role, you won't just fill seats, you will architect the strategy that fuels our growth. As the primary liaison between the regional business and the TA department, you will lead a high-performing team of Talent Acquisition Managers and Recruiters in a fast-paced, target-oriented environment. If you thrive under pressure, possess negotiation skills, and have a "people-first" leadership style, we want to hear from you.

Join Transcom as a Head of Talent Acquisition for the DACH & Balkan region!

Step into a strategic leadership role where you will shape and drive our regional talent acquisition function, enabling business growth across multiple markets. In this role, you will:

• Create and implement a robust EMEA TA strategy, aligning closely with Sales, Operations, HR and Recruitment Marketing to meet both growth and attrition demands.
• Lead, coach, and develop a regional team of Talent Acquisition Managers and Recruiters. You’ll foster a culture of transparent communication, clear objectives, and continuous performance improvement.
• Move beyond traditional methods. You will provide proactive and creative recruitment solutions to stay ahead in a competitive market.
• Act as the central point of contact for internal and external stakeholders and vendors, ensuring expectations are managed and exceeded.
• Manage regional budget planning, ensure efficient cost management, and oversee quality assurance and risk management across all TA activities.
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What's in it for YOU!

• Strategic Freedom: Enjoy the autonomy to design and implement your own ideas, shaping the entire recruitment landscape across the EMEA region
• Competitive Compensation: We offer a competitive base salary tailored to your expertise and seniority
• Global Bonus (Profit Sharing): Participate in our Global Bonus scheme, designed as a profit-sharing plan. Your rewards are directly linked to the company’s overall financial success, ensuring we all share in the growth we build together
• Executive Perks: This role includes a company car, ensuring you have the tools and comfort needed for your professional journey

To be successful in this role, the following is needed:

• Experience: 7-10 years in recruitment, with at least 4 years in a management role. Deep knowledge of the Contact Center or BPO industry and experience with managing People Managers is highly preferred.
• Digital Savvy: A strong background in digital candidate attraction, social media recruitment and working alongside recruitment marketing teams.
• Communication: Exceptional English skills (B2+/C1) and the ability to influence stakeholders at all levels. German is nice to have.
• Mindset: A positive, service-oriented attitude with the resilience to maintain focus and quality in a high-pressure, international environment.
• Mobility: Willingness and availability for occasional travel across the region (Bosnia and Herzegovina, Croatia, Germany, Greece, North Macedonia, Serbia, and Slovenia)

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.