Help Desk Agent
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the
world connects, interacts and transacts with business. NCR’s assisted- and
self-service solutions and comprehensive support services address the needs of
retail, financial, travel, hospitality, gaming, public sector, telecom carrier
and equipment organizations in more than 100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia. For our office in Belgrade we are looking
for several motivated:
Help Desk Agents
Position Summary
& Key Areas of Responsibility:
- Position will provide support to NCR’s Clients, Customer Engineers and partners
- Support will include answering incoming phone calls, emails or tickets from clients and field engineers
- Monitor the notification and ticket queue screens
- Remotely resolve tickets with a remote resolution opportunity
- Dispatch to the appropriate teams for resolution
Basic
Qualifications:
- Fluent in German
- 0-1 years of IT experience
- Innovative attitude
- Stress resistant
- Team player
- Flexible
- Strong Technical capability
Preferred qualification:
- MCSE – Microsoft Certified Systems Engineer
- MCSA – Microsoft Certified Systems Administrator
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
How to apply
In order to process applications candidates are required
to apply online via our NCR Careers website http://www.ncr.com/about-ncr/careers.
Look for our worldwide career opportunities and search for the Incident
Management Specialist (JR number 611256). The application process takes approx.
15 Minutes.
For any questions please send email to [email protected]
Deadline: Until position is filled.
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