HR Shared Services Associate

Title: HR Shared Services Associate

Location: Belgrade, Serbia (on-site)

Key Areas of Responsibility:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure
• Prepares appropriate paperwork and performs all administrative tasks required per labor law in an efficient and responsible manner
• Keeps the archive up to date and organized in accordance to local legal requirements
• Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees, third parties and vendors
• Position interacts with managers, prospective candidates and employees via e-mail, web requests, chat, phone or in person
• Works directly with employees, HR specialists and other teams to resolve a query
• Gathers information and records data in HR tools, trackers and database
• Escalates a query to appropriate Specialist or Subject matter expert in case needed
• Suggests and works on process improvements and updates continuously
• Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor
• Reference: c0fQs3-ZCDXjbZlg53zBUA1ciBm344Usg2WJJTF76l6NKhu-hyWw91LBAdDH7q_8

Basic Qualifications and Requirements:

• University Degree
• Fluency in Serbian and English language
• Fluency in any other European languages will be considered as an advantage
• Previous experience in HR Administration (preferably in a large corporation/ 500+ employees and mass document preparation is an advantage)
• Advanced MS Office skills
• Excellent communication skills
• Previous experience in client facing environment preferred