Inside Sales Representative

Inside Sales Representative — Contract | Remote | Serbia

CX Technology Solutions

Employment Type: Full-Time Contract

Location: Serbia — Fully Remote 

Business Focus: CX Technology Services and Solutions

Work Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. CET 

Reports To: Head of Sales / Executive Leadership 

Language: Professional fluency in English, basic German, Italian, or French would be nice-to-have  

About the Opportunity

CX Technology Solutions is seeking an experienced, motivated, and results oriented Inside Sales Representative based in Serbia. The primary purpose of this role is to generate qualified sales opportunities and build a consistent business-to-business (B2B) sales pipeline for CX Technology Solutions’ core services and the TekVision platform. 

This is a full-time remote role focused on account research, outbound prospecting, lead qualification, campaign execution, and meeting generation. The successful candidate will connect with business and technology decision-makers, communicate the value of our offerings, and schedule qualified discovery meetings for senior sales and executive leadership. 

Why Join CX Technology Solutions 

This role offers a rare opportunity to build international B2B sales experience from Serbia while working directly with technology leaders across North America and Europe. You will receive structured onboarding, clear sales messaging, and direct coaching while helping grow a specialized technology services business with meaningful commission and career development potential. 

About CX Technology Solutions 

CX Technology Solutions helps SaaS and technology companies strengthen the operational and technical capabilities behind exceptional customer experience. Our services combine technical expertise, customer-centric services, and operational discipline to help clients improve service quality, reduce pressure on internal engineering teams, and scale efficiently. 

Our core capabilities include: 

• Tier 2 technical support
• Technical Account Management
• Customer Success Operations
• Systems Administration
• Application/Platform Development and Support
• Quality Assurance
• AI Quality Monitoring (HITL - Human-in-the-Loop)
• Security and Operational Monitoring
• Custom Web and SaaS Development
• Workflow Automation
• Custom Professional Services
• Customer Experience Consulting 
• Reference: _aUB729pG4vg8AF7_HbRj-Ly5ClY59B5Ku1pnt6cTjnmhC64d4meNfuJV_QzssAB

TekVision Partnership 

CX Technology Solutions serves as a European reseller and strategic partner of TekVision, a customer experience testing, monitoring, and automation platform designed to improve the quality, reliability, and performance of customer-facing systems. 

Key Responsibilities 

Pipeline Development and Prospecting 

• Build and maintain a qualified B2B sales pipeline for CX Technology Solutions services and the TekVision platform.
• Research target industries, accounts, and decision-makers across North American, European, and other approved markets.
• Conduct outbound prospecting through telephone, email, LinkedIn, and other approved channels.
• Generate interest and schedule qualified discovery meetings for senior sales representatives and company leadership.
• Develop and execute targeted outreach campaigns by industry, service offering, geography, and buyer profile.
• Consistently follow up with prospects, nurture early-stage opportunities, and re-engage inactive contacts.
• Support new business development across North America, Europe, and other approved markets. 

CX Technology Solutions Services 

Develop qualified opportunities for services including: 

• Tier 2 technical support and extended-hours support
• Technical account management and customer success operations
• System administration, platform management, and operational support
• HITL AI support and security monitoring
• Custom software and SaaS development
• Workflow automation, customer experience consulting, benchmarking, and operational improvement services 

The representative will help prospective clients understand how these services can reduce pressure on internal teams, improve support quality, increase platform reliability, extend service coverage, reduce operational costs, and scale without immediately adding permanent internal headcount. 

TekVision Business Development 

Develop qualified opportunities for the TekVision platform by targeting organizations seeking to improve the performance, reliability, and quality of their customer experience technologies. Relevant use cases include: 

• Automated end-to-end customer journey testing for workflow validation across voice and digital channels, chatbot conversations, live agent chat, digital self-service flows, routing, data sync, CRM handoffs.
• Contact-centre, voice, and digital-channel testing and monitoring of inbound and outbound calls, IVR menus, routing paths, SIP-level issues, MOS scoring, dead air detection.
• Omni-Channel Regression, performance, and availability testing
• Agentic AI and conversational AI testing (virtual agents, agent-assisted tools, LLM-driven bots, sentiment handling, compliance checks.
• Pre-production and post-production validation
• Identification of customer-impacting system issues
• Quality assurance across complex customer experience environments 

Prospect Research and Lead Qualification

• Identify relevant decision-makers through LinkedIn, company websites, industry databases, and approved prospecting tools.
• Map organizational structures and determine the appropriate buyers, influencers, and stakeholders.
• Conduct introductory discovery conversations to understand business challenges, priorities, technology environments, timing, and potential needs.
• Apply agreed qualification criteria and document stakeholders, business value, timing, budget considerations, and next steps.
• Ensure that scheduled meetings involve the appropriate customer stakeholders and include a clear handoff to senior sales leadership. 

CRM and Sales Administration 

• Record all prospecting activities, calls, emails, contacts, meetings, and opportunities in the company CRM.
• Maintain accurate company and contact information, follow-up dates, opportunity status, and expected timelines.
• Prepare weekly reports covering activities, meetings, qualified opportunities, pipeline value, and conversion rates.
• Support the preparation of meeting briefs, presentations, proposals, and follow-up communications.
• Participate in regular sales pipeline and performance review meetings. 

Required Qualifications 

• Minimum of two years of experience in inside sales, business development, sales development, lead generation, or a related B2B sales role.
• Previous experience conducting outbound prospecting through telephone, email, and LinkedIn.
• Professional fluency in spoken and written English.
• Strong telephone communication, presentation, research, organization, and follow-up skills.
• Ability to communicate confidently with international business and technology professionals.
• Experience identifying decision-makers, qualifying prospective customers, and generating sales meetings.
• Ability to understand technical products and services and communicate their business value.
• Experience using a CRM system to manage contacts, activities, and opportunities.
• Ability to work independently in a fully remote environment with a reliable internet connection and appropriate home office.
• Availability to work Monday to Friday from 9:00 a.m. to 5:00 p.m. Central European Time.
• Legal authorization to work in Serbia. 

Preferred Qualifications 

• Experience selling technology, SaaS, managed services, IT services, customer experience solutions, or professional services.
• Experience developing sales opportunities in North American or European markets.
• Familiarity with contact-centre technology, customer support, customer success, software testing, or quality assurance.
• Experience communicating with director, vice-president, and executive-level decision-makers.
• Familiarity with LinkedIn Sales Navigator, HubSpot, Salesforce, Microsoft Dynamics, or similar tools.
• Experience working remotely with an international organization.
• Additional European language skills are considered an advantage but are not required. 

Key Competencies 

• Professional confidence and strong English communication skills
• Persistence, consistency, and disciplined follow-through
• Excellent listening, questioning, and research abilities 
• Curiosity about technology and customer operations
• Attention to detail and personal accountability
• Comfort working toward measurable sales targets
• Ability to manage multiple accounts and priorities
• Collaborative attitude and openness to coaching 

Performance Expectations 

Performance will be measured through a balanced combination of activity, quality, and sales pipeline outcomes, including:

• Target accounts researched and new decision-makers identified
• Outbound calls, personalized emails, and LinkedIn outreach completed
• Meaningful prospect conversations and qualified meetings scheduled
• Sales-qualified opportunities and pipeline value created
• Lead-to-meeting and meeting-to-opportunity conversion rates
• CRM accuracy, follow-up consistency, and contribution to revenue objectives 

Specific activity and pipeline targets will be established during onboarding and reviewed regularly with the employee. 

What We Offer

• Full-time Contract remote work based in Serbia
• Regular Monday-to-Friday daytime working hours
• Opportunity to work with an international technology services organization
• Exposure to customers and business leaders across North America and Europe
• Structured onboarding, product education, sales messaging, and ongoing coaching
• Direct access to experienced business and technology leaders
• Career development opportunities as the sales organization grows
• Competitive local compensation with performance-based commission or bonus opportunities 

Compensation 

• Competitive monthly base salary based on experience
• Performance-based commission or bonus
• Incentives for qualified meetings, pipeline creation, and closed business
• Opportunities for compensation growth based on sustained performance 

Final compensation will be determined based on the candidate’s experience, qualifications, English-language capabilities, and demonstrated sales performance. 

How to Apply 

Applicants should submit a résumé in English and a brief introduction outlining their previous inside sales or business development experience, the technology or services they have represented, markets supported, outbound prospecting experience, and an example of a qualified sales opportunity they successfully developed. 

Shortlisted candidates may be invited to complete an English-language interview, a brief sales role-play, a written prospecting exercise, or a practical account-research assignment. 

Equal Opportunity 

CX Technology Solutions is committed to providing an inclusive, professional, and respectful working environment. Employment decisions are based on experience, qualifications, skills, demonstrated performance, and business requirements. We welcome applications from qualified candidates throughout Serbia. 

Only candidates selected for an interview will be contacted.