IT Support & Operations Technician

Join MB Care Europe

At MB Care Europe, we believe reliable technology is essential to creating a productive, secure, and efficient workplace. We are looking for a proactive and service-oriented IT Support & Operations Technician to help ensure the smooth day-to-day operation of our company’s technology environment.

If you enjoy solving technical problems, supporting colleagues, and keeping IT systems and equipment organized and secure, we would love to meet you.

What You’ll Do

As an IT Support & Operations Technician, you will provide day-to-day technical support to employees and help maintain our IT equipment, systems, accounts, and internal processes. You will work closely with colleagues across the organization to resolve technical issues efficiently and ensure reliable IT operations.

Your Responsibilities

• Diagnose and resolve hardware, software, network, and access-related issues reported by employees.
• Manage user accounts, permissions, email accounts, and access to company systems and applications.
• Prepare, configure, maintain, and troubleshoot laptops, desktop computers, mobile devices, and other IT equipment.
• Support employee onboarding and offboarding, including account setup, access management, equipment preparation, and account security.
• Maintain and support Google Workspace, Windows, macOS, and other business IT tools.
• Manage and maintain audiovisual equipment used in meeting rooms, offices, and shared spaces.
• Set up complete workstations, including computers, monitors, peripherals, cables, and other necessary equipment.
• Ensure that workstations and shared IT areas remain safe, neat, and properly organized.
• Manage IT assets throughout their lifecycle, including inventory tracking, equipment assignment, returns, storage, and accurate record-keeping.
• Maintain clear and accurate IT documentation and internal procedures.
• Cooperate and coordinate with team members to ensure effective technical support and smooth daily operations.
• Perform other IT-related and operational support tasks when required.
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What We’re Looking For

Required Qualifications

• Practical troubleshooting and problem-solving skills.
• Basic knowledge of Windows, macOS, computer hardware, and commonly used peripherals.
• Basic working knowledge of Google Workspace, including Gmail, Google Drive, Google Sheets, and other core services.
• Good written and spoken English.
• Strong communication and teamwork skills.
• A proactive, helpful, and service-oriented approach.
• Strong organizational skills and attention to detail.
• Reliability and the ability to manage multiple tasks effectively.
• Willingness to learn and adapt to new systems, tools, and technologies.
• Ability to work independently as well as collaboratively within a team.

Nice to Have

• Previous experience in an IT support, help desk, or technical support role.
• Experience with user account and access management.
• Familiarity with IT asset and inventory management.
• Basic understanding of computer networks and information security practices.
• Experience setting up workstations and supporting audiovisual equipment.

What We Offer

We value our employees and strive to create an environment where they can grow professionally while enjoying their work.

You’ll receive:

• Competitive salary.
• Annual performance bonus.
• Birthday gift.
• Private health insurance.
• Access to a wellbeing platform.
• Ongoing training and professional development.
• Clear opportunities for career growth and internal promotion.
• Modern and comfortable office environment.
• International and supportive team.
• Company-provided meals for every shift, beverages, and snacks.
• One-hour break during every eight-hour shift.
• Lounge area with recreational facilities.
• Regular team-building events and company activities.

Ready to Apply?

If you enjoy working with technology, solving problems, and supporting others, we would love to hear from you.

Submit your CV, along with a brief cover letter (optional), telling us why you would be a great fit for the IT Support & Operations Technician position at MB Care Europe.

Please remember to check your Spam or Junk folder so you don’t miss any communication from our recruitment team.

MB Care Europe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed.

Join us and become part of a team dedicated to building reliable, secure, and efficient IT operations across the organization.