IT User Support Analyst II

Why Valvoline Global Operations?

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion. 

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.
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When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Title: IT User Support Analyst II

About the Role

We are looking for an experienced IT User Support Analyst II to join our team in Belgrade. In this role, you will be responsible for managing, supporting, and optimizing identity and collaboration platforms across the organization. You will play a key role in ensuring secure access, high availability, and a seamless end-user experience.

You will collaborate closely with IT Security, Infrastructure, Service Desk teams, third-party MSPs, and external vendors to deliver reliable and efficient solutions.

Key Responsibilities

• Administer and support Microsoft 365 platforms (SharePoint Online, OneDrive, Teams, Entra ID / Azure AD)
• Manage user accounts, licenses, groups, and mailboxes
• Configure and maintain security and compliance features (MFA, Conditional Access, DLP, retention policies)
• Monitor service health and troubleshoot Microsoft 365-related issues
• Administer on-prem Active Directory (user and group management, GPOs, DNS, trusts)
• Manage hybrid identity environments (Azure AD Connect / Cloud Sync)
• Develop and maintain PowerShell scripts and API integrations to automate administrative tasks
• Administer Power BI environments (tenant configuration, governance, capacity management, user enablement)
• Design and support cloud-based storage solutions (e.g., Azure Files, AWS FSx)
• Support identity lifecycle processes (onboarding and offboarding)
• Collaborate with vendors and escalate issues when needed
• Provide high-quality support to internal stakeholders, including VIP users 

Qualifications

• Bachelor’s degree in Information Technology, Computer Information Systems, or a related field (or equivalent experience)
• Minimum of 3 years of experience administering Microsoft 365 and Active Directory
• ITIL Foundation certification and/or Microsoft 365 certifications preferred

Required Skills & Competencies

• Strong knowledge of Microsoft 365 (SharePoint, Teams, OneDrive)
• Experience with Active Directory (on-prem) and Azure AD
• Proficiency in PowerShell and automation tools
• Power BI administration and reporting experience
• Experience with Microsoft Print Server administration
• Familiarity with cloud storage platforms (Azure Files, AWS FSx)
• Experience working with third-party vendors and managed service providers
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to mentor and support junior team members

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us electronically.

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.