Jr. Player Support Professional (Shifts)

Job Title: Jr. Player Support Professional (Shifts)

The Lowdown:

• Become the ultimate in-game guide, troubleshooting & answering questions.
• Identify and assess customer needs to achieve satisfaction.
• Craft creative solutions to empower players and dominate the competition.
• Use the latest AI tools to make sure you stay ahead of the curve.
• Build positive relationships with clear, friendly communication.
• Use tools like Freshdesk, Discord, and others to keep track of player interactions and ensure smooth communication across channels.
• Adhere to company security procedures and escalate perceived breaches to the supervisor. 
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We Need You If:

• You're a passionate gamer who thrives in a fast-paced environment.
• You have top-notch communication skills (written & verbal).
• You're a problem-solving pro who finds solutions that make players happy.
• You're a team player who enjoys a positive and supportive environment.
• You have a general understanding of, and enjoy, mobile MMO strategy games.
• You are passionate about AI/LLMs and eager to learn and research these tools to stay current with the trends.
• You're comfortable working within a shift-based schedule, including night shift and weekend coverage

Benefits: 

• Be part of a passionate team dedicated to creating incredible gaming experiences.
• Boost your career with cutting-edge AI techniques.
• Gain first-hand insights into the gaming business and the industry.
• Opportunity to learn and grow within the team.

Details:

• Shift-based role, with night shift and weekend coverage as part of the schedule.
• Freshdesk/Zendesk experience a plus.
• Work directly with client & monitor databases.
• Hybrid work from home/work from office.