Junior Customer Support Specialist

Ready2Wash specializes in digitalization and digital payments for the car wash industry. As a part of a global leader in cleaning technology, Ready2Wash brings together pragmatic, optimistic, and action-oriented people who believe in being polite, professional, and persistent in everything they do.

As our business grows, so do the opportunities to develop within the company. With our current colleague moving into a new role internally, we’re looking for someone to join the team and take on this opportunity. If you enjoy helping people, feel comfortable using digital tools, and like figuring out how to solve a problem, this could be a great next step in your career as a

Junior Customer Support Specialist

About this role

You will provide first-level support to our customers and partners across Europe, helping them navigate everyday questions, resolve standard issues, and connect with the right people when something requires a deeper technical investigation.

More specifically, your day-to-day will include:

• Responding to customer requests via email, our ticketing system, and occasionally telephone, helping with everyday questions and standard issues.
• Gathering the information needed to understand reported problems and escalating more complex issues to the appropriate team.
• Tracking open requests, following up when needed, and keeping customers informed about progress.
• Coordinating with internal teams to make sure customer requests reach the right people and are followed through.
• Keeping support tickets and customer communication accurate, organized, and up to date.
• Reference: OkNr8-ae4AzwwiEYdPzb6n4NIafb1mlOU9edtYbEhzPVnE8KLWjC13Dp7Pt1oXUe

What are we looking for?

This is an entry-level position, so previous customer support experience is welcome but not required. What matters most is your ability to communicate clearly, stay organized, and learn your way around new tools and systems. We are looking for someone who has:

• Fluent written and spoken English.
• Tech-savviness and confidence using digital tools, web-based applications, and new software.
• Clear, professional communication and a customer-oriented mindset.
• A structured approach to work, attention to detail, and the ability to follow through on requests.
• Curiosity to learn how our software, payment systems, IoT devices, and car wash technology work.

Experience with Zendesk or similar ticketing systems, or AI tools would be an advantage. German language skills are also a plus.

What can you expect from us?

• Competitive salary
• Private health insurance
• Flexible start time (8:00 or 9:00 AM)
• The option to work from home when needed
• A Monday-to-Friday schedule, with no weekend work or overtime
• Collaboration with international customers, partners, and colleagues
• Opportunities to develop your skills and grow your career within the company

What does the recruitment process look like?

We like to keep the process transparent and respectful of your time. Here’s what you can expect:

• Application Submission - Submit your CV.
• Initial Interviewand Assessment - Shortlisted candidates will be invited to complete an online personality questionnaire and cognitive ability test, followed by an online interview with our assessment partners.
• Interview with Company Management - Shortlisted candidates will be invited to an interview with the company’s management, held either in person or online.

Your application and participation in the recruitment process will be treated confidentially.

If you apply, you will receive feedback. There are no exceptions.

We are waiting for your application!