Key Account Manager - Member Relations & Engagement

About Innovation Roundtable

Innovation Roundtable is Europe's largest network of innovation executives in large companies. We organize workshops, conferences, and executive meetings where innovation leaders share experiences and learn from one another.

We are a fully remote international team looking for someone who enjoys building relationships, staying organized, and making sure our members have a great experience.

About the Role

As our Key Account Manager, you will be responsible for managing relationships with our corporate members from onboarding through renewals. You will work closely with senior professionals from some of the world's largest companies, helping them get the most value from their membership while ensuring everything runs smoothly behind the scenes.

This role combines relationship management with operational coordination. One moment you may be speaking with a member about their participation in an upcoming workshop, and the next you may be updating CRM records, managing registrations, or coordinating with colleagues across Sales, Marketing, Events, and Program teams.

We're looking for someone who enjoys working with people, pays attention to detail, and is comfortable taking ownership of their work.

What You'll Do

• Manage a portfolio of corporate member accounts end-to-end (onboarding, renewals, and day-to-day relationship management with senior stakeholders)
• Build strong relationships with member contacts and become their main point of contact
• Support member onboarding and ensure a smooth experience from day one
• Drive participation in workshops, hosted events, and the annual Summit through proactive outreach
• Manage membership renewals and seat allocations
• Coordinate member registrations and help improve our registration processes over time
• Gather feedback from members to better understand their needs and identify opportunities for improvement
• Keep CRM records and member information accurate and up to date
• Work closely with Sales, Marketing, Events, and Program teams to ensure a consistent member experience
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What We're Looking For

• Excellent written and spoken English
• Strong communication and relationship-building skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple priorities and deadlines
• Able to work independently and take ownership of tasks
• Quick to learn new systems and technology
• Comfortable working in a remote, international environment

Nice to Have

• Experience in account management, customer success, client services, or B2B sales
• Experience using CRM systems such as Zoho or Salesforce
• Experience collecting customer feedback or conducting customer interviews\

What We Offer

• A full-time remote position
• High level of responsibility from the beginning
• The opportunity to work with innovation leaders from leading global companies
• International and collaborative work environment
• Opportunity to attend our workshops and annual Summit

How to Apply

Please submit your CV in English.

To demonstrate your attention to detail, please include the following sentence somewhere in your CV:

"I build relationships as carefully as I read job ads - end to end."