KYC and Crypto Analyst

KYC and Crypto Analyst | Sportmarket, Belgrade

Sportmarket Limited is an international company providing services to online sports betting operators worldwide, including marketing, consulting and web development. We are growing and looking for a KYC Analyst to join our KYC team in Belgrade.

Working hours: During the three-month probation period you work from the office, 08:00 to 16:00, Monday to Friday. After that, the team works in two shifts, 08:00 to 16:00 and 15:00 to 23:00, the schedule is set quarterly, you have two consecutive days off each week (not necessarily at the weekend), and shifts can be swapped by agreement. Employment is with our Belgrade office under Serbian labour law.

As part of our KYC team, you’ll handle day-to-day customer verification: checking identity, address and payment methods, collecting and pre-assessing source of funds documents, and communicating with customers throughout the process. Complex cases are decided by our Compliance Officer, and your job is to prepare them thoroughly.

A large share of our payments is made in cryptocurrency, so verifying deposits and withdrawal addresses on blockchain explorers is part of the daily work, and a working knowledge of crypto is essential. Since you’ll handle customers’ personal data and documents every day, a working knowledge of GDPR is a must as well.

If you’re precise and methodical and can tell what looks plausible from what needs a second look, we’d love to hear from you. Depending on your experience, the role can also be filled at Specialist level, and the more responsibility you take on, the faster you’ll progress.

What you will do

• Verify customers’ identity, address and payment methods against our KYC procedure and keep each customer’s verification status accurate
• Verify crypto deposits: trace the transaction on a blockchain explorer, confirm the sending exchange matches the customer’s verified exchange, and ask the customer to verify a new exchange when it does not
• Verify withdrawal addresses and spot signs of third-party payments
• Collect and pre-assess source of funds documents when a threshold or trigger is reached (bank statements, exchange histories and betting account exports) and prepare them for review by the compliance officer
• Write to customers about missing or unclear documents, clearly and in English, and follow each case through until it is complete
• Screen customers for PEP and sanctions matches and handle the results according to procedure
• Run reverification cycles for existing customers and keep our KYC tracking data complete and up to date
• Spot red flags, inconsistencies or unusual activity and escalate them to the compliance officer with a clear summary
• Handle customer documents and personal data in line with GDPR and our procedures: collect only what is needed, store it in the right place, respect retention periods and pass data subject requests to compliance
• Suggest improvements to our verification procedures and tools
• Reference: 7-IPLAqXXY2Ooh-YBRltYouwFEj4MRAeIRlfpca3Nk8H0x0Bwq-Rf6bseF2cMq8s

What you need

• At least 1 year of experience in KYC, customer verification, fraud prevention or payments, ideally in iGaming, crypto or fintech
• Working knowledge of cryptocurrencies: how deposits and withdrawals work, wallets and exchanges, and how to read a transaction on a blockchain explorer
• Working knowledge of GDPR: what personal and sensitive data are, data minimization, secure handling, retention and what a data subject request is
• The ability to assess identity documents, proof of address, bank statements and exchange statements
• Excellent written English, as all customer communication is in English
• Attention to detail and a methodical way of working: you document what you checked and what you found
• Ability to handle many cases in parallel and meet turnaround times without cutting corners
• Comfort with back-office tools and the ability to learn new software

Strong advantage

• Experience in online gambling, sports betting or iGaming
• Basic AML/CFT knowledge: customer due diligence, source of funds and when to escalate suspicious activity
• Experience with KYC verification platforms and document verification tools
• Hands-on experience with crypto wallets, exchanges and blockchain analysis
• Experience with Intercom, Zendesk or a similar helpdesk, and with Slack
• Using AI tools in your daily work

Your onboarding

• An introduction to the company and the teams you will work with
• Our KYC procedure: verification levels, document standards and source of funds requirements
• How crypto deposits and withdrawals work on our platform and how we verify them
• Data protection rules for handling customer data and documents
• Hands-on practice alongside experienced colleagues before you work on your own

What we offer

• Competitive salary
• Ongoing training and professional development (ICA, ACAM or equivalent)
• Hybrid work model after onboarding
• Clear path for growth within the company
• Private health insurance and FitPass
• Regular team activities in a friendly, international environment

How to apply

Please apply with your CV in English and, if you like, a short note on why you would be a good fit. Shortlisted candidates will be invited to a short-written task in English (assessing a set of customer documents and a crypto deposit), followed by an interview with the team.