Lead Technical Support Engineer

Hisense Europe, the world’s leading home appliance manufacturer, is a full assortment global player with a comprehensive product range: MDA, SDA, TV, Mobile, and A/C, covering all market segments. In September 2018 the strategic takeover of Gorenje Group took place when Hisense officially became a 100-percent owner of Gorenje. The merger resulted in a major manufacturer that combines consumer electronics and home appliances with a comprehensive product range. With 4 major global brands: Hisense, Gorenje, Asko and Toshiba, we are present in different market segments.

We are looking for a new team member to join our international team as a Lead Technical Support Engineer!

Responsibilities: 

• Prepares technical documentation for new appliances
• Works closely with the development department and product development teams
• Coordinates the work of professional colleagues in their field of expertise
• Leads work on project tasks within their professional area and participates in other project tasks
• Carries out demanding professional analyses and applies the most advanced professional methodologies
• Provides technical support to end users – service technicians for household or electronic appliances
• Provides materials to trainers and, when necessary, conducts training for service managers and service technicians
• Performs other tasks in line with the job description, professional qualifications, and instructions from superiors 
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Requirements:

• Completed education of at least level VI in a technical or related field
• Knowledge of economics is desirable
• Excellent knowledge of English
• Excellent computer literacy
• Category B driving license
• Excellent communication skills
• Strong analytical abilities
• Willingness to learn and acquire new knowledge in the field of Technical Support

We Offer:

• Permanent employment with a 6-month probation period
• Guaranteed mentorship and onboarding support
• Opportunity to advance to a Product Group Manager position

Perks and benefits:

• Private health insurance
• Performance-based bonus, seniority bonus, awards and recognitions
• Employee referral bonus
• Discounts with our partners from various industries
• Team building and organized sports activities
• Special and themed events

* Kindly send us your CV in English.

We are looking forward to meeting you!

* Please note that only shortlisted candidates will be contacted.