Loyalty Operations Associate

Company: MOL SERBIA

Position: Loyalty Operations Associate

Position type: Fix term

If you are eager to become part of a successful team and are interested in making valuable contributions in the field of Marketing of an international company, you might get in contact with us. We offer an exciting position where you will have the possibility to make an impact right from the beginning. You will be involved in daily operations, optimize processes and thus shaping the future of our organization.

“We, at MOL Serbia Retail Marketing, focus on cross-functional team-work and learning. We leverage individual strength along with granting aligned autonomy and we strive for growth and innovation. We streamline meetings and encourage an open communication. We are target-oriented and strive for adding value in whatever we do.”

IN THIS POSITION YOU WILL BE RESPONSIBLE FOR:

• Manage the day-to-day operation of the MOL Move loyalty program, execute offers and campaigns, implement new functionalities for loyalty cardholders, supporting the achievement of marketing objectives.
• Execute setting up the communication elements on the loyalty channels. Contribute to the development of the Campaigns, tailoring features and content to meet local customer preferences and business requirements.
• Collaborate with the Digital, and Loyalty Experts to connect the website and online interfaces, aligning digital functions and content with the overall communication plan.
• Work closely with the Loyalty expert, Offer Management and Sales&Operations teams to collect information and execute marketing initiatives, plan and prepare major campaigns and drive promotional activities.
• Collaborate and implement "Gamification"-based promotions and purchase-stimulating activities in order to achieve maximum customer satisfaction and business profit.
• Collaborate with the Loyalty Expert, trade marketing and digital communications team, ensuring seamless production of loyalty related marketing materials – digital and offline
• Maintain ongoing communication with IT and Group Digital Factory teams for loyalty platform updates and optimization.
• Collaborate with customer service to resolve process-related issues and develop training materials for any operational updates.
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WHAT WE'RE LOOKING FOR YOUR BACKGROUND:

• Your Background: Final-year student or recent graduate in Marketing, Information Technology, Sales, Organizational Sciences (FON), or a related field.
• Your Personality: Strong analytical thinking, attention to detail, and accuracy. Experience in market analysis, including working with Nielsen data and market insights, is a significant advantage. Ability to understand the bigger picture while remaining detail-oriented. Excellent communication skills, proactive mindset, and a collaborative approach to teamwork.
• Your Experience: Previous exposure to retail loyalty programs and/or CRM systems would be an asset.
• Language Skills: Advanced written and spoken English language skills are required.
• Tech Savvy: Intermediate knowledge of MS Office, with a particular focus on Excel . Strong technical aptitude and digital literacy, with the ability to quickly adopt and use new tools and technologies. Experience with CRM systems is considered an advantage, while familiarity with Salesforce is a strong plus.

YOU WILL FIT INTO OUR TEAM IF YOU:

• come with a “can do” mentality
• want to contribute and be part of making a strong team even stronger
• are proactive and strive to continuously improve the company, your team and yourself
• are not intimidated by roadblocks along the journey
• you see change rather as an opportunity than a threat
• translate ideas into actions with ownership

WE OFFER:

• work for one of the subsidiaries of the largest companies in Central Europe with stable background and multicultural environment
• life and health insurance, medical care package
• continuous learning opportunities, professional trainings, and workshops