Manager of Internal Sales

Ergomade d.o.o. is looking for a Manager of Internal Sales who will be responsible for leading and developing the sales team, managing customer relationships, improving sales processes, and achieving defined sales and financial targets. We are looking for a proactive, communicative, and decisive leader who understands commercial processes, identifies business opportunities, and aligns customer needs with the company's objectives. The ideal candidate takes initiative, makes timely and well-informed business decisions, and actively contributes to team development, operational efficiency, and sustainable business results.

Key Responsibilities

• Organize and coordinate the work of the sales team, allocate tasks, set priorities, monitor performance, and support employees in achieving individual and team targets.
• Plan and monitor sales activities, manage inbound inquiries, sales opportunities, and existing customer accounts, and take timely action to achieve defined sales targets and the approved budget.
• Develop and maintain long-term customer relationships, identify customer needs, and coordinate activities to deliver appropriate commercial solutions, keeping the customer at the center of business decisions.
• Prepare and analyze commercial offers, develop cost and pricing calculations, assess profitability, and support informed commercial decision-making.
• Prepare and coordinate commercial bids for tenders and public procurement procedures, with the aim of securing new business opportunities and contracts.
• Analyze existing sales processes, identify operational bottlenecks, and initiate and implement improvements to increase efficiency and enhance the quality of sales activities.
• Monitor key sales performance indicators, analyze results and deviations from targets, and prepare reports and proposals for concrete measures to improve business performance.
• Actively guide, motivate, and develop team members through regular feedback, knowledge sharing, and support for their professional growth.
• Maintain daily business communication with customers in Denmark and other relevant business partners.
• Collaborate with other departments to ensure efficient fulfillment of customer requirements, improve internal processes, and achieve the company's business objectives.
• Reference: zBf15LerpP3fJnXfNX9IDfZvgDSNjWmQRGTUEterTgEzpugr1RDk-GyMJHIRL7Oe

Required Qualifications and Competencies

• Experience in sales and a solid understanding of commercial processes.
• Strong leadership and organizational skills, including the ability to delegate tasks, set priorities, motivate employees, and develop the team.
• A strong customer-focused mindset and the ability to build long-term business relationships.
• A proactive approach, initiative, and the ability to identify business opportunities and potential issues, with a willingness to drive change and improve ways of working.
• Decisiveness and the ability to make fast, well-informed business decisions, with an understanding of their impact on revenue, profitability, and sales performance.
• Advanced MS Excel skills, including cost calculations, profitability analysis, and pricing.
• Fluent English, as a mandatory requirement for daily business communication with international customers.
• Strong analytical, communication, negotiation, and organizational skills.
• A results-oriented mindset, accountability, independence, and the ability to manage priorities effectively.

The Following Would Be an Advantage

• Experience in preparing commercial offers, participating in tenders, and handling public procurement procedures.
• Knowledge of ERP systems, particularly Microsoft Business Central.

We expect the candidate to actively contribute to achieving sales targets, improving commercial processes, and developing team members, while maintaining a consistent focus on customer needs and business profitability.