Marketplace Specialist (E-Mail support) - English

Who we are

As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

In our Customer Service team, your team-oriented yet independent approach will make you a vital part of our communication with customers and merchants.

Your responsibilities

• You answer customer and retailer inquiries via email, e.g., regarding delivery dates, order changes, returns, warranty questions, or payments
• Product advice and shopping tips are also part of your responsibilities
• With your creativity and enthusiasm, you resolve open questions efficiently and to the great satisfaction of our customers
• You are also our customer service hero, providing consistent, professional, and successful support
• For you, internal work processes are never static – you creatively seek new solutions and evaluate their suitability
• Reference: HFdKUbJRMqbtkAIHedO0BIxHQ31d64Qx6q8Z6PqENF4387ZuEVy-1lFpdLXMHPxT

Your skills

• You have a good basic understanding of technology and are comfortable navigating the digital world
• Excellent English skills for daily communication, while additional knowledge of German is an advantage
• Thanks to your analytical skills, you can break problems down into their individual components, quickly find solutions, and make decisions
• A willingness to challenge «how things have always been done» and propose more efficient, automated, or effective solutions
• The capacity to adapt to ongoing changes in the work environment

Why work with us? 

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters –  from overcoming challenges to celebrating our shared successes.
• Flexibility and freedom: We offer working-from-home options and every position is possible with an 80% workload.
• Rapid growth: With us, growth is a continuous journey. We also support you with 700 EDU points per year (this equals EUR 700 or 2’000 minutes off work) for your professional development so there’s no risk of you getting stuck in a rut.
• More benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.