Medical Information Associate - US working hours

The MI Associate key responsibilities may include, but is not limited to, the following:

• To take responsibility for handling medical information enquiries in English
• To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call centre;
• To identify and escalate non-standard inquires to the appropriate senior team members for action as instructed;
• Performing follow-up with enquirers at request of client;
• Performing adverse event and product quality complaint follow-up with reporters at request of the client;
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely;
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Reference: JMYXRZNKbnjddDTYcMN7Fb8k5_Llnzof4t9vz3BRaBMUghP_BsEHFxXrYpVE9SKE

Our Offer

• US working hours
• Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
• Multicultural environment, English as a company language
• Strong emphasis on personal and professional growth
• Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
• Friendly working environment with several social events per year

Additional Information

• Education: Life science / bio medical background – university, college or a high school degree
• Experience: Ideally work experience in medical information or pharmacovigilance
• Special Skills: Experience in a call-centre environment (sales/customer service)
• Language Skills: English - advanced (spoken, written)
• PC Skills: Advanced literacy (MS Office)