Network Support Specialist

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. For our office in Belgrade, we are looking for motivated:

Network Support Specialist

Position Summary & Key Areas of Responsibility

Responsibilities include responding to alarms and coordinating activities for problem resolution, notifying customers of events and ongoing status, and escalating issues to third parties and higher technical and managerial support

• Primary function of role is to monitor for and respond to error conditions and threshold events in the customers' networks and systems;
• Responsibilities for this position include monitoring customer’s networks and systems for indications of trouble, reacting to all electronic alerts and customer reports of trouble
• Performing initial diagnosis and trouble isolation;
• Proactively notifying customers of all problems within SLA guidelines;
• Remotely resolving incidents within their capability
• Initiate dispatch of NCR Customer Engineer’s or third party maintenance providers when required;
• Responsible for working with other Support Specialists in order to coordinate and quickly resolve customer issues;
• Providing regular updates to customers as efforts for resolution progress
• Providing a central point of communication for Customer Engineers and third parties;
• Accountable for continuously receiving and handling high volumes of incidents
• Documenting all actions taken to resolve incidents in GEMS;
• Proactively monitors and manages customers' networks and systems and ensures the prompt delivery of service to meet our contractual terms and conditions within Service Level Agreement guidelines
• Work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations;
• Position involves prolonged periods of PC and telephone usage
• Reference: RDG1PGpPiQRSpx4jCSA3lg57yyb4p2nm39VG-GJiUAG9S9Zx0QZPr0S4BFMkIT_M

Basic Qualifications:

• Certification in CCNA Voice
• Fluent in German
• 1-2 years of related experience
• Understanding of routers and routing, LAN devices, Multiplexors;
• Knowledge of network and management protocols

Preferred Qualifications

•  Network support/implementation experience

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

How to apply

In order to process applications candidates are required to apply online via our NCR Careers website http://www.ncr.com/about-ncr/careers. Look for our worldwide career opportunities and search for the Unified Communication Specialist, (ID: 613026). The application process takes approx. 15 Minutes.

For any questions please send email to [email protected]

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.