Online Casino Manager

Max Bet is part of Flutter Entertainment (LSE: FLTR; NYSE: FLUT) ─ the world’s largest online gambling operator, publicly listed on both the New York Stock Exchange and the London Stock Exchange. As a truly global leader in sports betting and gaming, Flutter shapes the future of the industry

Max Bet is a rapidly growing company specializing in sports betting, gaming, and gambling. Headquartered in Serbia, we have a strong presence in Bosnia and Herzegovina, Montenegro, and North Macedonia. We are committed to setting new industry standards, delivering top-tier entertainment while upholding the highest integrity.

Our success is built on our people—we foster a culture of teamwork, clear communication, and mutual respect. 

As we continue to grow, we are looking for a:

Online Casino Manager (m/f)

City: Belgrade

Responsibilities:

• First point of contact for Casino vendors in casino operation side.
• First point of contact for customer service/customer support if there are any issues with Casino games or if customer complains.
• Working in the vendors’ back offices to check game performance and player activity.
• Working closely with other departments (Marketing, CRM, etc. VIP) to ensure the casino product strategy is delivered.
• Launching new casino games, updating the regulator, managing the calendar of new releases.
• Games portfolio monitoring, controlling, and games positioning strategy.
• Quality control of all casino games.
• Preparing competitor analysis. Tracking trends in Casino worldwide.
• Check and monitor strange player betting patterns.
• Preparing CMS – adding / removing banners, linking to the game.
• Preparing CBS – Setup for tournaments and bonuses.
• Monitoring and analyzing key performance indicators such as conversion, retention, LTV, GGR, and bonus usage to identify opportunities for improvement and support data-driven decision-making.
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Qualifications:

• High feeling of responsibility.
• Experience in gaming industry.
• Good communication and planning skills.

Perks and benefits:

Health & Well-being:

• Private health insurance.
• Up to 6 days of 100% paid leave without a certificate.
• Sports membership.

Work Environment & Comfort:

• Modern workspace with relaxation areas.
• Hybrid work model with flexible working hours.
• Remote work up to 30 days/year.

Work-Life Balance:

• 24+ days of annual leave.
• Birthday off.
• Shorter Fridays (2 PM finish).
• Reduced hours for moms with kids starting kindergarten.
• Fully covered maternity leave (according to company policy).
• Day off for parents of first graders.

Growth & Development:

• Paid training, workshops, and educational opportunities.
• Team-building events and sports activities.

Additional Perks:

• Daily transportation between Novi Sad & Belgrade for Novi Sad colleagues working in Belgrade.
• Role-based bonus opportunities.
• Referral bonuses for recommending new hires.
• Full equipment and onboarding for every role.