Operational & Development Manager (Healthcare domain)

Human Capital Solutions Executive Search d.o.o. (www.humancapital.co.rs) is a specialized HR company with a major business in executive search and candidate selection.

We have more than twenty years of work experience in partnering with multinational companies in delicate headhunting assignments.

For our client, established healthcare regional provider specializing in advanced medical diagnostics and treatment services, with a strong focus on innovative technologies and patient-centered care, we are currently seeking qualified candidates for the position of:

Operational & Development Manager (Healthcare domain)

Location: Belgrade

Key Responsibilities:

• Oversee and coordinate daily clinic operations, ensuring efficient service delivery and smooth execution of activities;
• Monitor daily activities, identify operational challenges, and implement solutions to ensure business continuity and efficiency;
• Ensure compliance with internal procedures, healthcare regulations, quality standards, and established medical protocols;
• Build and maintain strong relationships with physicians, medical assistants, healthcare professionals, and external medical partners;
• Develop and expand professional network through partnerships with hospitals, clinics, medical centers, and physicians;
• Actively promote the clinic's medical services, identify new business opportunities, and contribute to achieving business growth objectives;
• Develop and maintain a network of referring physicians to support patient referrals and increase utilization of the clinic's services;
• Represent the clinic in meetings with external stakeholders, healthcare institutions, and relevant local authorities;
• Monitor market trends, referral patterns, and competitor activities to identify opportunities for development;
• Manage relationships with suppliers and external service providers, ensuring compliance with contractual obligations and agreed service standards;
• Oversee administrative processes, monitor operational expenses, and coordinate payments in cooperation with the finance department;
• Prepare reports on physicians' activities, medical tests, operational issues, and key performance indicators;
• Coordinate with management, providing regular operational updates, reports, and recommendations;
• Identify process improvement opportunities and implement initiatives to enhance operational efficiency and service quality.
• Reference: bl3ErfO6RAimoc9d3SurRrANhzNixQ4vz7wsTqrKiGaVNFdXaU-O6G3v7ukrFqXI

Requirements:

• Bachelor's degree in Business Administration, Management, Economics, or related field.
• Minimum 5 years of experience in operations management, business development, commercial activities or similar.
• Proven experience in building and maintaining relationships with external partners, clients, and other key stakeholders.
• Experience in healthcare, medical services, pharmaceuticals, or another regulated industry is considered an advantage.
• Good understanding of operational, administrative, financial, and contractual processes.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities effectively.
• Proactive, independent, and results-oriented approach, with a high level of accountability.
• Ability to collaborate effectively with cross-functional teams and external stakeholders.
• Fluency in English.
• Valid category B driver's license and active driving experience.

If you are a proactive, results-driven professional with a passion for operational excellence and business development, we invite you to explore this opportunity.

Join a growing healthcare organization where your expertise and initiative can make a meaningful impact on business growth and the quality of healthcare services.

We invite you to apply by sending your CV electronically.