Operations Assistant

Operations Assistant (Remote, Europe-Based)

Help build the kind of trips people never stop talking about.

Most travel companies sell holidays. We create trips people remember for the rest of their lives.

One day our travellers are hiking through remote villages along the Silk Road in Central Asia. Next they’re crossing Europe by rail, walking the Camino in Spain, or joining a ceramics retreat in Sicily.

And behind every trip that you never forget is an operations team making sure every tiny detail works exactly as it should. That’s where you come in!

About Leatherback Travel

Leatherback Travel is an Australian-owned adventure travel group focused on immersive, off-the-beaten-path experiences across cultural, hiking, rail, solo, artistic and culinary travel. 

Our growing portfolio includes Patch Adventures, Camino Women, Magnificent Rail, Fencox Travel, Carex, Salt Caravan, Harriet Adventures and Salemi Ceramics, with additional niche travel brands continuing to emerge globally. 

We are not trying to become another generic travel company selling the same “Top 10 Europe” itinerary everyone else already offers.

We want to create entirely new travel experiences to share with the world.

For example, instead of selling other walking trails, we want to create our own  - and we’ve already done that once, in Laos.

We’ve also built one of the world’s most popular ceramic schools from scratch.

And will continue to do more.

Adventure travel is one of the fastest-growing industries globally, and Leatherback Travel is growing quickly because travellers want something deeper, personal, memorable and more meaningful than traditional tourism.

Our remote team consists of 50+ people across multiple countries and continents. We build trust! We build communities! We build the best travel brands, deliver the best marketing, and provide the best customer service and support to every traveller!

As a team, we bring decades of combined travel industry experience, and our customers consistently rave about the journeys we create. And a huge part of that is down to our dedicated Operations team, the systems we’ve built over time, and the care we put into making sure every trip runs smoothly from start to finish. 

‍About the Role

If you enjoy structure, problem-solving, checklists, systems, organisation, and making complex things run smoothly, you’ll probably love this role. 

Right now, our company is growing, achieving success and receiving many booking enquiries, which is why we are looking for our next Operations Assistant.

Because of you, our trips will run like clockwork and be amazing experiences for our Guests.

Within this role, you will:

• Efficiently process customer payments within our internal system
• Assist in the updating and maintenance of our internal systems and platforms
• Liaise with suppliers to manage ad hoc changes to trips and confirm answers to questions
• Review the validity of guests' information, including passports, visas, and insurance details.
• Input guest information accurately into our internal systems to maintain up-to-date records.
• Organise and maintain guest information databases with high attention to detail.
• Organise and send relevant client information to our suppliers to ensure perfect trips.
• Participate in regular team meetings to discuss updates, share feedback, and brainstorm solutions to challenges.
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Training & Onboarding

We don’t expect you to know everything from day one.

Your first month will include structured onboarding, 1-2 daily training sessions, and self-guided  SOP reviews. From early on, you’ll also begin contributing real work to the team, starting with simpler tasks and gradually taking on more responsibility as your confidence grows.

We care much more about your attitude, organisation, enthusiasm and willingness to learn than whether you already know every system.

About You

You’ll likely thrive in this role if you are:

• Experienced in some operational roles and tasks, e.g. customer support, administration, EA/VA/Ops Assistant
• Extremely detail-oriented and experienced in data entry / double-checking
• Organised and process-driven
• Reliable, focused and consistent in your work
• Comfortable managing multiple tasks and priorities
• Tech-savvy and quick to learn new software
• Able to follow procedures and instructions carefully and accurately
• Someone who genuinely enjoys keeping things organised and running efficiently

Bonus points if:

• You have travel industry experience, especially in a back office function
• You’ve worked in a remote team before
• You enjoy systems, automation, or operational improvement
• You’re interested in becoming highly skilled in tools such as Airtable and other operational platforms

When applying for this position, you will be required to write a cover letter. Please make sure you write a detailed cover letter addressing the criteria and explaining why you think you're the right fit for the role. We do read every letter, so if you’re interested, this is a great way to stand out.

Benefits

What's in it for you?

• € 1237 per month + 95 € monthly stipend per month
• Full-time and fully remote role ~ 40h per week
• Flexible working hours with availability to start at 6 AM at Central European and Eastern European Time zones. This role would include weekend coverage. You would need to be on-call Saturday and Sunday every two weeks. Additional pay is provided for weekend coverage.
• Long-term and stable opportunity to work with a fast-growing company and a supportive team
• Training budget of $600 AUD per year
• Annual travel credits are to be used on travel with the company. One free trip per year (up to $4,200 AUD in value, flights not included)
• More than four weeks of paid holidays per year (33 days)
• Uncapped potential to grow in the role and an increase in salary, depending on performance

The opportunities are endless to build the dream role for you. Those with the aptitude and desire will have the ability to grow into management or senior IC (individual contributor) positions.

Candidates who are enthusiastic to grow will receive support to develop themselves. In addition to our training budget, those who wish to do so can learn new tools and systems and become advanced users of platforms such as Airtable.

Important Information 

• Due to timezone requirements, we are only accepting candidates based in Europe
• This role is remote and offered on an independent contractor basis
• Applicants are responsible for managing taxes in their country of residence
• Cover letters written with AI won't be considered!

How to Apply

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.