Operations Performance & Governance Analyst

IGT is where innovation meets entertainment on a global scale. From the casino floor to your mobile screen, we deliver thrilling, responsible and unforgettable gaming experiences — powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability and ownership.

Whether it’s spinning reels, placing bets or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to the customers we serve.

If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here: www.igt.com

Role Overview

We are looking for an analytical and proactive Operations Performance & Governance Analyst to join our growing Operations Excellence & Enablement team.

This role will play a key part in helping Operations make data-driven decisions, measure performance, manage strategic objectives and improve organisational effectiveness. The successful candidate will be responsible for operational reporting, KPI and OKR management, business continuity planning, risk management and driving follow-through on key improvement initiatives.

This is an opportunity to influence how Operations measures success and continuously improves across people, processes and technology.

Responsibilities

Performance Management & Analytics

• Own the monthly Operations KPI reporting process
• Gather, validate and analyse data from multiple systems and teams
• Identify trends, opportunities and operational risks
• Create meaningful dashboards, reports and executive presentations
• Recommend improvements to reporting and data collection practices
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Governance & Continuous Improvement

• Coordinate and track actions arising from KPI reviews and governance forums
• Support operational improvement initiatives and ensure follow-through
• Challenge existing processes and recommend more effective ways of measuring performance

Business Continuity & Risk Management

• Partner with global business continuity teams
• Support development and maintenance of business continuity plans
• Assist with operational risk assessment activities and risk tracking

OKR Management

• Coordinate Operations OKR planning and review cycles
• Track progress against objectives and key results
• Support leadership in measuring and improving strategic execution

Process Measurement

• Work with Jira and JSM design initiatives
• Define measurable outputs
• Recommend new data collection requirements

Cross-Functional Collaboration

• Work closely with Operations leaders, process owners and system owners
• Support the design of operational processes that produce meaningful and actionable data

Qualifications

Required

• Strong analytical and problem-solving skills
• Experience working with operational metrics, reporting or business analysis
• Advanced Excel skills and experience working with large data sets
• Strong presentation skills with the ability to communicate insights clearly
• Ability to translate data into actionable recommendations
• Excellent organisational and stakeholder management skills

Preferred

• Experience with Power BI, Tableau or similar reporting tools
• Experience working in Operations, Technology, Gaming, Financial Services or similar industries
• Knowledge of OKR frameworks, risk management or business continuity planning
• Experience supporting operational governance activities

Keys to Success

• Improved quality and consistency of operational reporting
• Better visibility into operational performance and risks
• Effective tracking and delivery of OKRs
• Increased accountability and follow-through on improvement actions
• Enhanced business continuity and governance maturity

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IGT is committed to fostering a diverse, equitable and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.