Partner Success Manager

Gi Group HR Solutions d.o.o. was established in Serbia in April 2002 with the mission to support clients in achieving their business strategy by offering a wide knowledge of the local market, the experience of our international consultants, and tried and tested practices of our partners.

Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group Holding, a prestigious and one of the leading consulting companies in the field of human resources is able to offer comprehensive solutions in all areas of human resources management. We provide recruitment and selection services under our brand Grafton Recruitment.

Grafton Recruitment strength lies in the specialized consultants who have built effective networks within their industry. Their local knowledge and sectorial focus allow them to quickly understand business needs and adapt to client processes.

On behalf of our client, a leading company in the information and communications technology (ICT) industry, we are looking for an experienced and proactive professional to fill in the following position: Partner Success Manager.

Location: Belgrade

Work arrangement: On-site (office-based)

Reporting line: Reports directly to the Channel Director, Enterprise Business Group

Responsibilities: 

• Responsible for the daily operations of the general distributor related to Enterprise Business, including alignment of the general distributor's Business Planning, QBR, and weekly meetings. Specific tasks include scoring the general distributor's MBO, implementing marketing brand activities, monthly alignment of PSI, organizing partner enablement and training activities.
• Responsible for the application and acceptance of partner Market Development Fund and brand activities and coordinating with suppliers to complete internal activity expansion.
• Analyze various business data to identify and recognize issues, propose business recommendations, support supervisor decision-making, and also take on the responsibilities of formulating partner policies, developing partner capabilities, and maintaining partner health. 
• Reference: ECIeuiY5DQ392uPR680qIZ3JU4jSCHiNKRMcyqDUyochdyVEehH6WRp-4DXpsxMM

Requirements: 

• 3–5 years of relevant experience in ICT, Telecommunications, or High-Tech sectors.
• Strong background in Distribution Management, Channel Sales, or Partner Account Management.
• Proven track record in managing and aligning daily operations with General Distributors.
• Deep understanding of Business Planning (BP) and conducting Quarterly Business Reviews (QBR).
• Experience in setting, scoring, and tracking distributor performance using Management by Objectives (MBO) metrics.
• Hands-on experience in managing monthly PSI (Purchase, Sales, and Inventory) alignment processes.
• Experience in executing marketing brand activities and coordinating with third-party vendors/suppliers to fulfill internal compliance and activity expansion.
• Demonstrated capability in organizing Partner Enablement and training programs to build partner capabilities.
• Experience in formulating partner policies, maintaining partner health, and developing structured ecosystem capabilities.
• Fluent English knowledge (written and spoken) is mandatory for regional and global stakeholder communication.