Reservations Supervisor

AFI Hotel Management d.o.o. Belgrade is seeking a highly organized, guest-focused, and detail-oriented Reservations Supervisor to join the pre-opening team of a new AC Hotel Airport City Belgrade from Marriott hotels.

The ideal candidate will have experience in hotel reservations, strong organizational and communication skills, and the ability to ensure accurate reservation management while working closely with Revenue, Sales, and Front Office teams. This role requires a proactive professional who can maintain high service standards, optimize room inventory, and contribute to revenue performance.

Key Responsibilities

Reservations Operations

• Oversee daily reservation activities, ensuring accuracy, efficiency, and high service standards.
• Manage individual, corporate, group, and travel agent reservations.
• Ensure accurate room inventory, rates, and reservation data across all booking systems.
• Handle VIP guests, Marriott Bonvoy Elite members, and special requests with professionalism and attention to detail.
• Monitor overbookings, room availability, and rate parity across all distribution channels.
• Ensure reservation accuracy, payment guarantees, and pre-authorizations where applicable.
• Maintain proactive communication with guests prior to arrival.
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Revenue & Inventory Management

• Work closely with the Revenue Manager to maximize occupancy and revenue.
• Monitor room inventory, restrictions, and pricing updates.
• Support upselling initiatives, room upgrades, and promotional offers.
• Monitor competitor pricing and market trends.
• Ensure reservation systems are maintained with accurate data.

Reporting & Administration

• Prepare daily, weekly, and monthly reservation reports.
• Monitor booking pace, cancellations, no-shows, and business-on-the-books.
• Maintain accurate reservation records and support forecasting activities.

Cross-Department Collaboration

• Collaborate with Sales, Revenue Management, Front Office, Housekeeping, and F&B teams to ensure seamless guest arrivals.
• Support group reservations and corporate account requirements.
• Ensure smooth communication between departments regarding guest requests and operational changes.

Candidate Profile

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in hotel reservations or Front Office, preferably in an international hotel environment.
• Experience in a supervisory role is considered an advantage.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Good knowledge of hotel PMS and reservation systems (Opera Cloud experience is an advantage).
• Good knowledge of MS Office, especially Excel.
• Excellent command of English. Additional languages are considered an advantage.

What We Offer

• A unique opportunity to be part of the pre-opening team of a Marriott hotel.
• A dynamic and professional working environment.
• Opportunities for professional development and career growth within Marriott International.
• Competitive remuneration package based on experience and qualifications.