Security Team Leader

ESSENTIAL FUNCTIONS:

• Serves as a leader, coach and mentor to direct reports. Meets regularly with employees. Evaluates performance of personnel. Documents career development opportunities, performance deficiencies, and disciplines according to organizational standards.
• Responsible for the physical security operations on sites
• Constantly evaluates operational programs for service delivery consistencies and efficiencies.  
• Recognizes frequently changing priorities and events, directs the activities of the Operations staff in a timely manner.
• Create reports and other documents   to ensure accuracy and adequacy, assures cases are properly prepared and presented, prepares memos and similar internal correspondence, enters and extracts data from computer programs/systems.
• Escalates via chain of command all complaints and inquiries received from the Client, management, staff, or other departments; investigates, prepares reports/statements, collects evidence, and presents findings to senior management.
• Conducts regular briefings with Security personnel and disseminates appropriate crime information and other data as necessary. Responsible for conducting regular roll-call training on topics relevant to best practices.
• Evaluates Security Officer/Responder actions at accidents and serious/sensitive events, assumes command, and provides assistance to Officers in the field.
• Debriefs personnel after critical incidents and prepares written After Incident Reports and disseminates to appropriate staff.
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MINIMUM HIRING STANDARDS:

• Must have a reliable means of communication
• Must have the ability to speak, read, and write English. (B2)
• Must have the ability to complete a First Aid and a Fire Training course.
• Must be willing to travel when required.
• Must be flexible in working outside of normal business hours.

EDUCATION/EXPERIENCE:

• Preferred, 3+ years of security

COMPETENCIES:

• Must be able to meet and continue to meet any applicable country and municipal licensing requirements to work in the Security Industry.
• Knowledge of 24x7 security operations and procedures.
• Ability to provide positive direction and motivate performance.
• Adapt to multiple changing priorities and carry out multiple assignments concurrently.
• Understanding of a variety of security and safety devices and controls.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Strong oral and written communications skills.
• Strong customer service and service delivery orientation.