Senior Technical Support Representative

FullSteam d.o.o. Beograd is seeking a candidate for the full-time:

Senior Technical Support Representative

The Senior Technical Support Representative is responsible for providing phone and e-mail based support/training to our client base. The Representative researches and answers client questions, provides troubleshooting support and helps customers with their adoption of our product suite. 

Description of Duties:

• Provide support to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Report and detail system issues and problems to the product development team
• Provide support and training for new clients to ensure a seamless transition to the platform
• Maintain current knowledge of the entire product suite
• Maintain and update client reference guides
• Provide assistance and guidance for a payment service solution
• Reference: du0-vUJMblRp3cy_8mK-GQJdfaDL0TjCDDapoNDmYFwEAL4mT_2qJRWM5ORzRU4Y

Desired Skills and Experience:

• Experience or familiarity with web-based technologies; ability to quickly learn product specifics 
• Proven ability to solve customer issues through thorough investigation
• Demonstrated skills in building strong customer relationships
• Excellent verbal and written communication skills
• Strong time management skills
• Ability to work both independently and in a team environment
• Experience related to e-banking, payment processing solutions and credit card processing fees

Please note:

• Work can be performed remotely
• Candidates must be able to work 5 weekly 8-hour shifts between hours of 2pm-2am Belgrade time, including weekends

For more information, please visit https://www.fullsteam.com/

By applying for this position, I acknowledge that I have read the PRIVACY NOTICE FOR JOB CANDIDATES at the following link / Apliciranjem za ovu poziciju, potvrđujem da sam upoznat/a sa OBAVEŠTENJEM O PRIVATNOSTI ZA KANDIDATE ZA POSAO na sledećem linku: https://www.fullsteam.com/serbia/privacy