Sports Support Representative

Join MB Care Europe

At MB Care Europe, we believe exceptional customer support creates exceptional customer experiences. We're looking for motivated, analytical and detail-oriented individuals to join our growing international team as Sports Support Representatives.
If you're interested in sports, enjoy solving problems, and thrive in a fast-paced environment where accuracy and teamwork matter, we'd love to meet you.

What You'll Do

As a Sports Support Representative, you'll support our sports betting operations by assisting with sports-related customer inquiries, working with Sportsbook tools, and ensuring that requests and issues are handled accurately and efficiently.

You'll receive comprehensive training to help you become familiar with our systems, Sportsbook tools, company structure, procedures, and internal processes.

Your Responsibilities

• Provide professional and accurate support for sports betting-related inquiries and requests.
• Work with Intercom and various Sportsbook tools as part of your daily responsibilities.
• Review and investigate sports betting-related cases, ensuring that information is accurate and issues are handled appropriately.
• Identify and troubleshoot issues and escalate more complex cases to the relevant teams when necessary.
• Communicate clearly and professionally with customers and internal teams.
• Maintain accurate and detailed records of interactions, cases, and resolutions.
• Follow established procedures and internal processes to ensure consistent and high-quality support.
• Collaborate closely with colleagues and other departments to resolve requests efficiently.
• Stay informed about relevant sports events, betting markets, products, tools, and internal procedures.
• Participate in ongoing training and development to continuously improve your knowledge and performance.
• Contribute ideas and observations that can help improve our Sports Support processes and overall customer experience.
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What We're Looking For

Required Qualifications

• Excellent written and spoken English.
• Strong communication and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and a high level of accuracy.
• Strong interpersonal and observational skills.
• Ability to analyze information and identify potential issues or inconsistencies.
• A proactive, responsible, and solution-oriented approach to work.
• Strong team spirit and willingness to collaborate with others.
• Ability to learn new tools, systems, and procedures quickly.
• Good computer literacy and knowledge of Microsoft Office.
• Ability to work effectively in a dynamic and fast-paced environment.
• Availability to work in a rotating 24/7 shift schedule, including evenings, nights, weekends, and public holidays.

Nice to Have

• Interest in and good general knowledge of sports.
• Previous experience or knowledge of sports betting.
• Familiarity with Sportsbook platforms, betting markets, odds, and sports betting terminology.
• Previous experience in customer support, sports support, or a similar role.
• Experience using Intercom or similar customer support platforms.
• Experience using Google Workspace (Docs, Sheets, Drive) and Slack.
• Basic knowledge of cryptocurrencies.

Training & Onboarding

We want to make sure you have the knowledge and tools you need to succeed. As part of your onboarding, you'll receive structured training that includes:

• Introduction to MB Care Europe, our company structure, and the teams you'll work with.
• Training on Intercom and the tools used in your day-to-day work.
• Introduction to Sportsbook tools and sports betting operations.
• Familiarization with our internal procedures, processes, and workflows.
• Practical training and guidance to prepare you for your day-to-day responsibilities.

What We Offer

We value our employees and strive to create an environment where they can grow professionally while enjoying their work.

You'll receive:

• Competitive salary.
• Annual performance bonus.
• Birthday gift.
• Private health insurance.
• Access to a wellbeing platform.
• Comprehensive onboarding and training.
• Ongoing professional development.
• Clear opportunities for career growth and internal promotion.
• Modern and comfortable office environment.
• International and supportive team.
• Company-provided meals for every shift, beverages and snacks.
• One-hour break during every eight-hour shift.
• Lounge area with recreational facilities.
• Regular team-building events and company activities.

Ready to Apply?

If you're passionate about sports, have a keen eye for detail and want to build your career in a dynamic international environment, we'd love to hear from you.

Submit your CV along with a brief cover letter (optional) telling us why you'd be a great fit for the Sports Support Representative position at MB Care Europe.

Please remember to check your Spam or Junk folder so you don't miss any communication from our recruitment team.

MB Care Europe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed.

Join us and become part of a team that combines a passion for sports with exceptional support every day.