Studio Shift Lead (PitBoss)

At RED CARAT, we bring energy, innovation and great people together to create exciting live entertainment experiences for players worldwide. We’re looking for motivated Studio Shift Leads (PitBosses) to join our team! 

This role focuses on monitoring table activity, managing real-time operational challenges, and ensuring compliance with procedures and performance standards. We’re looking for a Pit Boss to oversee live table operations, ensuring smooth game flow, high standards of professionalism, and compliance across all tables.

WHAT YOU'LL BE DOING:

• Monitor a group of tables and ensure smooth, uninterrupted gameplay
• Make sure all internal procedures, guidelines, and security standards are followed
• Respond to escalations, game irregularities, and operational issues
• You act quickly: Manage emergencies and technical malfunctions in real time
• Work closely with Team Managers, Risk & Fraud, Technical Support, and Customer Service
• You ensure performance: Make sure shift KPIs are achieved and work is done according to standards
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WHAT MAKES YOU A GREAT FIT:

• Understanding of iGaming or similar environment
• Previous experience with video monitoring systems or surveillance operations is a plus
• Fluent English (B2/C1)
• Strong attention to detail and high sense of responsibility
• Able to make fast, well-balanced decisions
• You’re tech-comfortable: MS Office required
• You are flexible: Ready to work full-time in our 24/7 three-shift system
• Nice to have: Experience with Jira, Confluence, broadcasting/media, video monitoring systems

WHAT WE OFFER:

• Hourly pay + monthly KPI bonus
• Transparent bonus system
• An indefinite contract from the start
• Supportive team environment
• Monthly Barber or Manicure services (after probation)
• Work in a modern studio in Belgrade city center with a chill-out area
• Internal growth comes first – we prioritize promoting our employees