Support Specialist

Allyant is the world's first comprehensive accessibility solutions company. Our brand represents the combination of three globally recognized accessibility solutions companies, including T-Base Communications, CommonLook and Accessible360. Our sole focus as a single entity is making accessibility simple, seamless, and efficient for organizations – ensuring equitable access to information for people with disabilities. 

At Allyant, we believe every organization’s journey toward equitable access should be simple and seamless through solutions that eliminate the worry, stress and uncertainty often associated with accessibility. 

Position Summary:

The primary role of the Support Specialist includes ensuring clients using our software are able to download, install, and activate the products on their machines. This role also provides additional assistance to clients in identifying and reporting bugs, following up on bug resolutions, and serving as a “front line” face of the company for our software end-users.

Essential Duties and Responsibilities:

• Manage internal and external requests for client licenses and access to Allyant Software tools, including CommonLook Suite, CommonLook PDF Web, CommonLook Clarity, CommonLook University, and Allyant Hub.
• Respond to support tickets related to software downloads, installation, activation, License Keys, bugs, and more in a timely manner while adhering to internal SLAs.
• Escalate tickets to supervisors and/or Development as needed.
• Other support duties may also be assigned as the employee grows.
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Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High school diploma or G.E.D.
• 1-2 years in retail or similar customer service experience required.
• Knowledge in computer software, software debugging and coding would be an asset.
• Strong attention to detail.
• Excellent communication skills.
• Ability to respond effectively and efficiently to client queries.
• Ability to work independently and with a team.
• Ability to report on tasks in a timely manner.

To Apply:

If you are interested in this position please send your CV electronically. PLEASE DO NOT include your photo, date of birth or marital status!