Team Leader for French and English

Do you enjoy working with people? Do you possess creative thinking skills, analytical abilities, and competencies in team management? Apply, because we are looking for you for the position of Team Leader for our new French team of support specialists!

Join us as a Team Leader with French and English!

Your main responsibilities would be:

• Providing daily mentoring and coaching for team members with the goal of achieving targets and expectations.
• Monitoring and evaluating the results and the quality of work and providing prompt feedback.
• Analyzing and improving current processes.
• Ensuring a high degree of motivation in the team.
• Taking responsibility for the team's performance and work.
• Creating an environment suitable for success by promoting and recognizing each person’s initiatives and efforts.
• Successful coordination of tasks and responsibilities to different stakeholders (team members, business manager, client).
• Reporting to the business manager of the project.
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What’s in it for you:

• The challenge to let your own team excel in a creative and professional way, both operationally and qualitatively.
• Working from our office in Belgrade.
• Working hours are 09-17h.
• Weekends are off.
• The opportunity to develop your career in this industry.
• Private health insurance.
• Permanent contract.
• Building a career within an international team.
• Internal platforms for learning and well-being improvement.
• Online psychological counseling.
• Full support while on-boarding.
• Pleasant work atmosphere and friendly team spirit.

What are we looking for:

• Knowledge of French at a minimum C1 level
• Knowledge of English at a minimum B2 level
• Previous experience in managing a team would be an advantage
• Previous experience in a non CSR role (at least Senior CSR) is mandatory
• Highly developed communication skills
• Time management and prioritization skills
• Ability to work independently and in a group
• Task prioritization and process optimization skills
• Analytical skills

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.