Team Manager

At RED CARAT, we bring energy, innovation and great people together to create exciting live entertainment experiences for players worldwide. We’re looking for motivated Team Managers to join our team!

This role focuses on leading, supporting, and developing a team of Game Presenters and Shufflers within a dynamic studio environment.

WHAT YOU'LL BE DOING:

• Lead, coach, and coordinate daily team operations
• You organize efficiently: Plan schedules, shifts, and rotations, ensuring smooth execution
• Run pre-shift briefings and support team performance on the floor
• You track success: Monitor KPIs, evaluate performance, and manage bonus data
• Drive improvements through retraining and team meetings
• You stay involved: Support daily operations and step in when needed
• Set clear team goals and translate them into individual targets
• Check equipment and game tables, providing operational feedback
• You innovate: Contribute to internal tools and process improvements
• Prepare reports and support management with insights
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WHAT MAKES YOU A GREAT FIT:

• 1+ year of experience in people management
• You lead with impact: Strong leadership skills with a KPI-driven mindset
• Highly organized, detail-oriented, and reliable
• Able to meet deadlines in a dynamic environment
• You solve problems: Proactive and solution-oriented approach
• You’re tech-comfortable: MS Office required; Jira/Confluence is a plus
• Fluent English (B2/C1); additional languages are a plus
• You are flexible: Ready to work full-time in our 24/7 three-shift system
• You know the industry: Experience in the iGaming industry is a plus

WHAT WE OFFER:

• Hourly pay + monthly KPI bonus
• Transparent bonus system
• An indefinite contract from the start
• Supportive team environment
• Monthly Barber or Manicure services (after probation)
• Work in a modern studio in Belgrade city center with a chill-out area
• Internal growth comes first – we prioritize promoting our employees