Technical & Field Services Coordinator

Our client is multinational company with a wide range of products and technical solutions. In order to ensure of their successful business and further growth in Serbia, we are looking for a:

Technical & Field Services Coordinator

We are seeking an experienced professional to lead our Technical Services and IT Department. The successful candidate will be responsible for managing a team of technical support specialists, ensuring internal operational excellence and external high level of customer experience.

Key responsibilities: 

• Lead and mentor technical team members. 
• Oversee SLA performance of our Technical Services operations (POS, QMS).
• Project management for POS operations.
• Stakeholder Communication - ability to align technical operations with business goals.
• Oversee IT system performance, security, and compliance.
• 1st level System & Network Administration: Hands-on expertise with Active Directory, VPNs, applications monitoring, Web server and file transfer.
  
  
  
  
• Reference: TO_3OtDRHVs7XQhy5w2nvADn8DXd4lskAUZOEGQ1ja6uffdOnewhDwHPpPvCuaPB

Qualifications & Technical Background:

• Proven leadership experience in technical support services or IT operations management.
• Previous experience in Technical and/or IT support roles with an advantage of team management included. 
• Higher education – preferably in technical field
• Business fluent English.
• Proven ability to mentor, coach, and evaluate team members.
• Experience in managing diverse teams and resolving operational challenges.
• Skilled in resource planning, KPI monitoring and cross-functional collaboration.
• Excellent communication and organizational skills.
• Strong knowledge of IT systems, networks, and security protocols. 

We Offer:

• Competitive compensation and benefits
• Private health insurance coverage 
• Special performance-based recognition and rewards
• Professional growth opportunities and further personal development 
• Work in a multinational company 
  
  

Apply now to take the next step in your career and help shape our technology future.

If you are motivated by this position and believe you could bring an added value to their team, please send us your CV and application letter in English, with full confidentiality.

Hill International, Beograd, Ruzveltova 45