Technical Key Account Manager (Client & Provider Operations)

Technical Key Account Manager – Aggregator Operations

1. Role Overview

The Technical Key Account Manager serves as the operational bridge between external partners (Game Providers and Operator Clients), the internal Business Development team, and the Software Engineering team. The primary goal is to manage end-to-end technical onboarding, day-to-day integration support, and release maintenance, allowing software developers to focus entirely on core platform architecture.

2. Key Responsibilities

Partner & Client Technical Liaison: Act as the primary operational contact for game providers and casino operators regarding integration status, API specs, and technical queries.
Onboarding & Integration Management: Oversee the end-to-end technical integration process for new game providers and operator clients, ensuring technical documentation and compliance standards are met.
Incident & Release Coordination: Facilitate technical communication during outages, API version upgrades, compliance updates, and new game launch distributions across all connected endpoints.
Engineering Shielding & Backlog Grooming: Filter, triage, and translate business/technical feedback from partners into actionable user stories for the engineering team, preventing unnecessary developer interruptions.
Operational SLA Tracking: Monitor integration performance, response times, and partner satisfaction, escalating critical platform issues to engineering leadership when necessary.

3. Required Skills & Qualifications

Industry Experience: 2+ years of experience in the iGaming industry, preferably within an aggregator, game studio, or B2B platform vendor.
Technical Aptitude: Strong understanding of REST APIs, Webhooks, JSON payloads, HTTP status codes, and basic API debugging tools (Postman, cURL).
Communication & Negotiation: Exceptional verbal and written English communication skills; ability to translate technical concepts for business stakeholders and vice versa.
Project & Queue Management: Experience using Jira, Confluence, or similar ticketing/workflow systems to manage multiple concurrent partner integrations.