Telesales Operations Support Team Leader

We are looking for a person who will lead the team responsible for providing operational support to the Telesales channel—through analytics, campaign planning, and process optimization.

This role is key to driving data-based decision-making and improving sales performance.

What we will expect from you:

• Leading the team responsible for reporting, process improvement, planning, and campaign support
• Monitoring and analyzing telesales KPIs and performance
• Planning and coordinating campaigns with relevant teams
• Creating and improving dashboards and analytical reports
• Identifying opportunities for process optimization and increasing efficiency
• Collaborating with the Quality team and other relevant teams
• Introducing automation and improving tools
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For a good start you will need:

• Experience in analytics, operations, and Telesales/Contact Center environments
• Understanding of KPIs and how Sales teams operate
• Advanced use of Excel / BI tools
• Ability to lead a team and set priorities
• Strong analytical thinking and a problem-solving mindset

Why we think you should apply:

• You will work in a friendly environment which allows you to grow and develop
• Hybrid work model (on-site and off-site)
• 25 days off per year
• Health package
• Mobile phone with unlimited internet and Yettel Family tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities
• Opportunity to work with an excellent team of people.
• Recharge

If you’re passionate about transforming data into actionable insights and making a direct impact on sales performance, this role is a great fit for you.

We hope to meet you soon!