Track and Trace Operator

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.  

Responsibilities:

• Track and monitor shipments from origin to destination to ensure timely delivery.
• Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
• Identify and resolve transportation delays or issues by coordinating with stakeholders.
• Maintain accurate records of shipment statuses, delays, and resolutions in the system.
• Ensure compliance with company policies and industry regulations.
• Proactively address potential disruptions in the supply chain and escalate concerns as needed.
• Generate and analyze reports related to shipment performance and key logistics metrics.
• Assist in optimizing routing and delivery efficiency.
• Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
• Reference: 5xjHg7YBAdCnz_L77m_PfFyayKMFRiUrFNFwA3kN1-jKoX2UgXp67aSJNQNWsBpN

Working conditions:

• Work schedule: 

  Monday – Friday: 3:00 PM – 11:59 PM CST

  Monday – Friday: 12:01 AM – 9:00 AM CST

  Saturday – Sunday: 12:01 AM – 12:00 PM CST

  Saturday – Sunday: 12:00 PM – 11:59 PM CST

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

Job requirements

• Upper-Intermediate (B2) English level is A MUST
• Ability to work in a high-stress/paced environment
• Outstanding organizational and coordination abilities
• Excellent communication and interpersonal skills
• Experience in Customer Support will be appreciated
• PC proficient (Microsoft Office preferred)
• Excellent problem-solving abilities