Track & Trace Specialist – Customer Service Representative

Pure Freight Lines, LTD is based in Franklin Park, IL USA, with offices in Merrillville, IN, Belgrade, Serbia and in Montenegro.

We are a full-service carrier specialized in Intermodal, Expedite, LTL and FTL transportation.

We are seeking:

Track & Trace Specialist – Customer Service Representative in Logistics
Location: Belgrade, Serbia

IMPORTANT NOTE: It is possible for the hybrid way of working to switch to fully WORKING FROM HOME after a bit of time with the company.

Some of your responsibilities would be of the following:

• Representing our company from the front lines;
• Monitor and track shipments to ensure timely service;
• Communicating with drivers, shippers, receivers and customers;
• Taking calls and responding to emails;
• Making calls and sending off emails;
• Scheduling appointments;
• Relaying all information to drivers from customers and the other way around;
• You would be the bridge between our drivers and our customers;
• Assisting with breakdowns;
• Communicating any possible service failures timely to all parties;
• Creating strategies to prevent possible service failures;
• Maintaining relationships;
• Data entry.
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Some of the requirements for the desired candidate are of the following:

• Must have previous experience in Tracking for a USA transportation company (Track and trace) - 1 year.
• Absolutely fluent in English, written and spoken.
• Readiness to work in shifts.
• Computer Skills – Microsoft Office, ETC.
• Social Skills.
• Organizational Skills, before all the ability to multitask.
• The candidate must be willing to work diligently and be committed to the job.
• The candidate must be resourceful and have a creative mind.
• Entrepreneurial Skills – we would want this individual to grow into a managerial position within the company that could help bring together factors of production.

We have opened up a new office in Belgrade in 2019 and will have some very interesting opportunities relating to the future of our industry. Therefore, the environment will have to resonate in that creative fashion. The culture within our organization is modern and forward thinking as well.

Some of the benefits you will receive working with Pure are of the following:

• IMPORTANT - training (2-4 weeks) is conducted in our offices in Belgrade, after which the employee switches to hybrid work (with the possibility of progressing to working from home fully);
• Professional atmosphere;
• Paid vacation and sick days in accordance wirth law;
• An opportunity to travel to the USA for training.