Track & Trace Specialist – OTR and INTERMODAL Division

Pure Freight Lines, LTD is based in Franklin Park, IL USA, with offices in Merrillville, IN, Belgrade, Serbia and in Montenegro.

We are a full-service carrier specialized in Intermodal, Expedite, LTL and FTL transportation.

We are seeking:

Track & Trace Specialist – OTR and INTERMODAL Division
Location: Belgrade, Serbia

Key responsibilities:

• Monitor and track shipments throughout the entire transportation process, ensuring on-time pickups and deliveries.
• Maintain regular communication with drivers, customers, shippers, and receivers to ensure smooth shipment execution.
• Proactively follow up on shipment progress, identify potential delays, and take appropriate action to prevent service disruptions.
• Coordinate pickup and delivery appointments, including scheduling and rescheduling when necessary.
• Serve as a key communication link between drivers and customers, ensuring accurate and timely exchange of information.
• Handle incoming calls, emails, and other communication in a professional and timely manner.
• Assist drivers with unexpected situations, including breakdowns, delays, and other operational challenges.
• Identify, report, and escalate potential service failures, keeping all relevant parties informed.
• Work closely with the operations team to resolve issues and implement solutions that improve service performance.
• Maintain accurate shipment records and ensure all tracking information is properly updated in the company's system.
• Reference: YaZl56IE41J2jZQtwCx61ghPU1JtOWbnq_bV8WdTnKnquL6LDbagvUJCsW2ss8mf

Key requirements:

• Must have previous experience in Tracking for a USA transportation company (Track and trace) - 1 year.
• Absolutely fluent in English, written and spoken.
• Readiness to work in shifts.
• Good computer skills, including proficiency in Microsoft Office and the ability to quickly learn and navigate various software platforms.
• Excellent communication and interpersonal skills, with the ability to interact professionally with drivers, customers, and colleagues.
• Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced work environment.
• A strong sense of responsibility, reliability, and commitment to assigned tasks and overall job performance.
• Ability to think independently, take initiative, and proactively find solutions when dealing with unexpected situations or operational challenges.

Some of the benefits you will receive are of the following:

• IMPORTANT - training (2-4 weeks) is conducted in our offices in Belgrade, after which the employee switches to hybrid work (with the possibility of progressing to working from home fully);
• Professional atmosphere;
• Paid vacation and sick days in accordance with law;
• An opportunity to travel to the USA for training.