Training and Quality Manager (SRB/BiH/MKD)

Ready to shape the future of leadership? As our Training and Quality Manager, you'll drive operational excellence across the region by empowering teams, designing impactful programs, and fostering growth. Step into an autonomous role where your expertise truly transforms performance!

Join us as Training and Quality Manager!

Your main responsibilities would be:

• Creating Transcom training programs for leadership positions;
• Delivering leadership training to various overhead staff, with the aim of improving operational results;
• Supporting and monitoring the short- and long-term development of overhead staff, with the aim of improving operational results;
• Organizing individual training sessions for Transcom leaders, focused on their day-to-day challenges in leading teams;
• Aligning training programs with the e-learning modules on our internal learning platform;
• Ensuring that work complies with Transcom regional and local procedures, codes and policies;
• Creating an enthusiastic, positive and safe learning environment;
• Developing and maintaining strong relationships with stakeholders.
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What's in it for YOU!

• Permanent work contract;
• Working hours are 09-17h;
• Business trips to Serbia/Bosnia and Herzegovina/North Macedonia;
• Yearly performance bonus;
• Hybrid model of work;
• Opportunity to implement and further develop your coaching skills in an international environment;
• Independence and autonomy at work.

What are we looking for:

• Advanced level of English (C1) in oral and written communication;
• Advanced level of Serbian/Bosnian;
• Relevant university education - degree in communication, education, social sciences or similar;
• Experience in delivering training sessions and experience in customer service;
• Completed the internal Transcom Train the Trainer course or equivalent training or certification;
• Strong communication skills with an entrepreneurial mindset and a confident demeanor;
• Ability to work in an organized, structured and independent manner;
• Goal- and solution-oriented;
• Ability to travel to Bosnia & Herzegovina, Serbia and North Macedonia.

What is life at Transcom like!

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.