profili-file-5fc8b486aa47c9072779565fc8b486aa48a6.86376881.png

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a>&nbsp;is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of&nbsp;<a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu</a>. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul type="disc">
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<ul type="circle">
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
</ul>
<li>Opportunities for advancement within the Company:</li>
<ul type="circle">
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs</li>
</ul>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<ul type="circle">
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
</ul>
<li>Comfortable office</li>
<li>Overtime working hours are recorded and compensated</li>
</ul>
Are you passionate about technology and leveraging it to deliver customer outcomes? Are you excited to work on big, complex customer opportunities and help customers on their digital transformation journey?
Come and join our close-knit group of Customer Solution Architects in Belgrade, to shape the future of our clients&rsquo; businesses. We love to solve difficult problems, embrace bleeding edge technologies and build highly optimized and automated solutions to help our customers overcome complexity.
This role owns the Technical management and governance of an important client and will work closely with the customer, partner and 3rd party stakeholders to define and develop complex managed services solutions within the domain.
Work with a giant of technology
You will be responsible for the face to face engagement with the CTO and ideally have a solid understanding of infrastructure having progressed from a technical role. This is a leading role within the client, and you will oversee the technical roadmap and strategic planning including risk management with the account.
Building your own path to success
To be successful in this role, you will have experience in:
<ul type="disc">
<li>Significant experience including a solid history in a leadership role designing, developing and governing a Managed Service solution for Enterprise customers</li>
<li>Extensive knowledge of IT Services and technologies &ndash; ITIL based Managed Services solutions encompassing on-premises infrastructure environments, on-premises workload migration into public clouds as well as cloud native workloads</li>
<li>Good breadth of knowledge across all IT domains including EUC, Compute, Network, Security with focus on next generation domains such as DWS and Multi Cloud</li>
<li>Knowledge of Automation technology will be useful</li>
<li>Experience in formal design either as an architect or in a senior technical or consulting role, knowledge of TOGAF or equivalent Architecture Method</li>
<li>Exceptional proposal writing and presentation skill</li>
<li>Ability to tailor messaging according to audience: C-level stakeholders to technical architects</li>
<li>Superior inter-personal and communication skills</li>
<li>Ability to generate trusted professional relationships with customers, third parties and within Fujitsu</li>
<li>Capable of effectively working and communicating with senior business management and technologists</li>
<li>Able to blend innovative technologies with pragmatic design and act as trusted technology advisor to our customers</li>
<li>Excellent verbal and written communication skills, proactive and reactive</li>
</ul>
We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Senior Customer Solution Architect

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a>&nbsp;is one of the biggest and oldest Russian IT companies currently in top 100 world IT outsourcing companies and key partner of <a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu</a>. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of&nbsp;professional excellence and ethical conduct.
Your role would include:
<ul>
<li>To be a single point of contact for users using phone, e-mail and other communication channels</li>
<li>Manage incidents, problems and requests</li>
<li>Solve basic technical problems (basic networking issues, accouts, aceeses, etc.), escalate to 2nd&nbsp;line complicated ones</li>
<li>Coordinate problems solving if other specialists are involved</li>
<li>Provide reports, checks and other regular tasks</li>
<li>Work with technical documentation</li>
</ul>
What we offer:
<ul>
<li>Full-time employment contract</li>
<li>An opportunity to work on challenging projects with some of the world's largest companies</li>
<li>Compensation package (quarterly bonuses for outstanding performance, private health insurance, team-buildings, professional education and certification, bonuses for outstanding performance)</li>
<li>Opportunities for advancement within the company:
<ul>
<li>50% of employees&rsquo; got salary raise</li>
<li>30% of employees&rsquo; had a career growth</li>
</ul>
</li>
<li>Opportunity to participate in various corporative programes (MVP - mentoring program)</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Modern and comfortable office in New Belgrade</li>
<li>A highly professional, but very friendly team you will enjoy being a part of</li>
<li>Overtime working hours are recorded and compensated</li>
<li>Human corporative culture:
<ul>
<li>80-85% of our employees appreciate human corporate culture in ICL Services</li>
<li>85-90% of employees says that they work with great people</li>
<li>7,78% is undesirable attrition rate for 2018</li>
</ul>
</li>
<li>Professional education and certification &ndash; ICL genuinely values its employees and works continually on knowledge improvement across the business spectrum</li>
</ul>
Requirements:
<ul>
<li>Fluent Romanian (B2/C1/C2 level): to support Romanian speaking users</li>
<li>Good level of English (Upper-Intermediate or higher) is a must &ndash; English is our main working language</li>
<li>Advanced PC user</li>
<li>Basic IT skills (basic networking, operating system, Microsoft products)</li>
<li>Technical education - desirable</li>
<li>Work experience with any of ITSM and monitoring systems &ndash; will be a plus</li>
<li>Responsible and reliable</li>
<li>Team work skills</li>
<li>Strong soft skills, willingness to support users, solve their problems</li>
</ul>
We are looking forward to receiving your resume. Our selection process consists of introductory interview with the team in Belgrade, and a technical interview with our experts. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.
Please, apply with your CV in English.

Service Desk Agent (Romanian Language)

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a> is one of the biggest and oldest Russian IT companies and in top 100 world IT outsourcing companies. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
<h3>What we offer:</h3>
<ul>
<li>A full-time employment contract</li>
<li>An opportunity to work on challenging projects with some of the world's largest companies</li>
<li>Flexible working hours, home office possibility once up to twice in the week</li>
<li>Compensation package (private health insurance, team-buildings, professional education and certification)</li>
<li>Opportunities for advancement within the company:
<ul>
<li>50% of employees&rsquo; got salary raise</li>
<li>30% of employees&rsquo; had a career growth</li>
</ul>
</li>
<li>Opportunity to participate in various corporative programmes (MVP - mentoring program)</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Modern and comfortable office in New Belgrade</li>
<li>A highly professional, but very friendly team you will enjoy being a part of</li>
<li>Overtime working hours are recorded and compensated</li>
<li>Human corporative culture:
<ul>
<li>80-85% of our employees appreciate humane corporate culture in ICL Services</li>
<li>85-90% of employees says that they work with great people</li>
</ul>
</li>
<li>Professional education and certification &ndash; ICL genuinely values its employees and works continually on knowledge improvement across the business spectrum</li>
</ul>
<h3>Responsibilities:</h3>
<ul>
<li>Start career on high note</li>
<li>Put your language skills to practical use</li>
<li>Work with people from all around the world</li>
<li>Gain access to vast variety of technical and soft skill training</li>
<li>Gain unique experience</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>Advanced Czech Language knowledge</li>
<li>Advanced English Language knowledge</li>
<li>Strong English-Slovenian translation experience</li>
<li>Good communication skills</li>
<li>Good presentation skills</li>
<li>Documentation creation skills</li>
<li>Team player customer service / IT experience will be an asset</li>
</ul>
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Service Desk Agent (Czech Language)

Our department provide ITSM processes (Incident, Request, Problem, Change, Asset &amp; Configuration and etc.) operational management as a service ensuring the service efficiency and profitability.
We are looking for an organized, analytical&nbsp;Cross-process Manager with exceptional communication and leadership skills manage IT processes (such as Incident, Change, Problem and etc.).&nbsp;
The&nbsp;Cross-process Manager will setup, audit, manage IT processes for the Customers
We are looking to find people with following skills:
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;General awareness of:
o &nbsp; Main components and services of Windows OS;
o &nbsp; Active Directory;
o &nbsp; Wintel/Unix basics;
o &nbsp; Basic network technologies/protocols;
o &nbsp; Storage and backup operations;
o &nbsp; Basic principals of databases.
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Experience in management services more than 3 years or related field;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Exceptional time management, interpersonal, and verbal and written communication skills;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Proficiency in Microsoft Office;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Proactive, organized approach to multitasking;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Solid presentation skills;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;English level Intermediate or higher;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of IT services management methodologies (ITIL, Cobit, ITSM, ISO), and the ITIL Foundation certificate;
- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Agile approach.
Main responsibilities:
- Set up and manage processes (incident, request, problem, release and etc);
- Ensure that roles and responsibilities for the processes are defined and processes are designed, implemented, and improved;
- Define criteria for its effectiveness and achieve KPIs;&nbsp;
- Write documentation, reports, and process statistics and analyze them;&nbsp;
- Improve the process for the customer's needs (within the framework of CSIP) and automate routine tasks;
- &nbsp;Conduct introductory sessions for participants in the process; &nbsp;
- Assign tasks to administrators and monitor their performance;&nbsp;
- Work with a team: give feedback, develop, train, motivate;&nbsp;
Advantages:
Strong and skilled Process management Team with culturing of Knowledge Sharing and continues improvement;
Carrier path from the Process Manager to Senior Process Manager, Service Design Architect within the Team. And possibility to build future career path through IT Operations Management and Service Delivery Management.

Cross-process Manager

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a>&nbsp;is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of&nbsp;<a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu</a>. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries</li>
<li>Compensation package:</li>
<li>Rewarding system with several types of Bonuses</li>
<li>Private health insurance</li>
<li>Day-off for the exam preparation</li>
<li>Day-off for Saint Patron&rsquo;s Day (slava) also when it is on non-working day</li>
<li>Possibility to have up to 26 vacation days</li>
<li>Every newborn child receives a gift (300euros) from the Company</li>
<li>Possibility of international business trips</li>
<li>Opportunities for advancement within the Company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporate programs&nbsp;</li>
<li>Interesting, creative, motivating, challenging and dynamic team-buildings&nbsp;</li>
<li>A highly professional and very friendly team you will enjoy being a part of</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)</li>
<li>Human corporate culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Comfortable office</li>
</ul>
Activities
As T&amp;T program manager you will manage programs composed of several projects.
T&amp;T means Transition &amp; Transformation.
For the Transition scope, you may proceed to the service transition from an incumbent to Fujitsu on Service Desk scope, On Site Support scope or Infrastructure Management scope.
To ensure the Transition projects are well managed you shall be at experienced on ITIL process, ITSMs topics, resources Management, technologies and contract management.
Related to the Transformation scope, you shall be able to manage any solution implementation that can support and improve the services delivered by Fujitsu. The solutions may be technologies, software or organizations changes.
Transformation programs may also be Infrastructure or Cloud transformations, an good program management experience in these domains would be appreciate.
As an experienced program director, you may also support presales activities in estimations, planning, BID defense meetings, workshops with prospects and wording the proposals
Key Accountabilities (6)
- Delivers the program direction and vision as described by the business unit and customer
- Addresses the entire business change by shaping and inspiring the change journey
- Is responsible for ensuring the linkages are maintained between the program and the organization&rsquo;s strategic direction
- Manages both the dependencies and the interfaces between projects
- Directs the Management of the production of plans for the delivery of the project/multiple projects in partnership with customer and business area to ensure acceptance, closedown and handover to service
- Has overall control of the program implementation, with personal responsibility for the program&rsquo;s achievement (when a Program Director is not engaged)
Key Performance Indicators (3)
- Program delivered on time, to budget and appropriate quality
- Customer Satisfaction scores
- Status of portfolio of projects in the relevant Program and project management reporting tool
We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Senior T&T Program Manager (French language)

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; A full-time employment contracts
&middot; &nbsp; &nbsp; &nbsp; &nbsp; An opportunity to work on challenging projects with some of the world's largest companies
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Compensation package (private health insurance, team-buildings, professional education and certification)
Opportunities for advancement within the company:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; 20% of employees got salary raise or carrier growth
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Opportunity to participate in various corporative programs (MVP - mentoring program)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Overtime working hours are recorded and compensated
Human corporative culture:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; 90% like the atmosphere in the company
&middot; &nbsp; &nbsp; &nbsp; &nbsp; 94% trust the professionalism of colleagues and ask them for help in difficult situations
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Professional education and certification &ndash; ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum
We are looking for PM with knowledge and practice in a role of SCRUM Master (SAFe methodology is a plus)
Requirements:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Five years of working experience with IT infrastructure projects and/or T&amp;T (Transition and Transformation) type of projects
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Working experience or good awareness of PMBoK and/or PRINCE2 methodologies
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Working experience or knowledge of ITIL
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Experience with project management tools (MS Project or similar)
&middot; &nbsp; &nbsp; &nbsp; &nbsp; University degree: preferably technical or management department
&middot; &nbsp; &nbsp; &nbsp; &nbsp; English Language: Upper-Intermediate or higher
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Spanish Language: Upper-Intermediate or higher
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Working in international IT outsourcing companies or projects &ndash; will be a plus
Responsibilities:
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Management of changing IT infrastructure project according to company&rsquo;s project methodology
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Financial and logistical assessment, predictions, and project planning
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Full cycle project implementation, from planning until final execution and reporting
&middot; &nbsp; &nbsp; &nbsp; &nbsp; Communication with (predominantly European) customers
We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible &ndash; don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Project Manager (Spanish Language)

<a href="https://icl-services.com/eng/company/about/" target="_blank">ICL Services</a>&nbsp;is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals&rsquo; annual rating (IAOP) and core partner of&nbsp;<a href="https://www.fujitsu.com/global/services/" target="_blank">Fujitsu</a>. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
What we offer:
<ul>
<li>A full-time employment contracts</li>
<li>An opportunity to work on challenging projects with some of the world's largest companies</li>
<li>Compensation package (private health insurance, team-buildings, professional education and certification)</li>
<li>Opportunities for advancement within the company:</li>
<li>20% of employees got salary raise or carrier growth</li>
<li>Opportunity to participate in various corporative programs (MVP - mentoring program)</li>
<li>Opportunity to be a part of socially responsible business (various activities to support our employees and community generally). A highly professional, but very friendly team you will enjoy being a part of</li>
<li>Overtime working hours are recorded and compensated</li>
<li>Human corporative culture:</li>
<li>90% like the atmosphere in the company</li>
<li>94% trust the professionalism of colleagues and ask them for help in difficult situations</li>
<li>Professional education and certification &ndash; ICL genuinely value its employees and works continually on knowledge improvement across the business spectrum</li>
<li>Every newborn receives a gift from the company in the amount of 300 euros.</li>
</ul>
Caused by growing expansion to the fast-moving public clouds market we are looking for the experienced Azure &amp; Wintel Customer Solutions Architects (CSA) to develop and implement technical solutions, participate in pre-sales as a technical expert and interact directly with customers.
Accountability
Being a part of big architecture team, your responsibility will be:
<ul>
<li>design of standardized technical solutions by Azure &amp; Wintel and oversee their implementation;</li>
<li>engage directly with clients at all levels up to and including the C-Suite;</li>
<li>provide guidance (e.g., how implementation of newly released Azure feature might impact current production workloads) and recommendations for cloud infrastructure investments to make customer&rsquo;s business more profitable;</li>
<li>advise the sales team on which technologies better to offer and how much efforts for implementation and on-going support would be required;</li>
<li>monitor Azure &amp; Wintel trends and timely inform Cloud Offerings Manager about customer views and perceptions;</li>
<li>participate in continuous service improvement activities and contribute to service development within the company.</li>
</ul>
Skills &ndash; Mandatory
We expect that successful candidate must have:
<ul>
<li>degree in a computer science or information systems related discipline, or equivalent relevant experience;</li>
<li>interest in development of thought leadership abilities and experience, including ability to think outside the box and to recognise nuances and trends within the market before they are mainstream;</li>
<li>ability to work and effectively prioritise in a highly dynamic work environment with multiple ongoing projects;</li>
<li>ability to write accurate, clear and concise technical documents;</li>
<li>working knowledge on Azure cloud platform, other public clouds is an advantage;</li>
<li>experience of Azure infrastructure design and workloads migration with ability to analyse potential limitations when on-premises workload is moved to the cloud.</li>
</ul>
Technical requirement
We expect that successful candidate has hands on experience and/or strong knowledge in the following areas:
<ul>
<li>Azure IaaS, PaaS and SaaS components and their cross-connection between each other and with on-premises systems;</li>
<li>Azure Identity components and services, e.g. Azure AD and related services as Azure AD Connect;</li>
<li>Windows operating systems roles (AD, DNS, DHCP) and relying infrastructure components support experience (Network, Storage, Virtualization);</li>
<li>scripting with PowerShell and/or Python;</li>
<li>ITIL methodology and operational processes (incident, change and problem management)-proofed certification is an advantage;</li>
<li>project management methodologies (PRINCE2 Foundation, PMBOK); proofed certification is an advantage;</li>
<li>Azure automation technologies (Azure Logic Apps, Azure Automation, Functions) awareness;</li>
<li>Azure DevOps and CI/CD methodology awareness;</li>
<li>Azure/M365 Cyber Security reference architecture awareness;</li>
<li>MS Azure certification (AZ-300/303, AZ-400); other public clouds certification is an advantage.</li>
</ul>
Soft-skills requirements
We expect that successful candidate should:
<ul>
<li>be a self-starter able to work on own initiative;</li>
<li>have excellent analytical and communication skills;</li>
<li>be able to deal with, and influence senior internal and external customers;</li>
<li>exhibit confidence in the solution but also exhibit flexibility and willingness to listen and adapt;</li>
<li>have technical solutions writing skills;</li>
<li>have strong presentation and facilitation skills;</li>
<li>understand and readily articulate how his solution integrates with the larger holistic solution for the customer, both technically, from processes perspective and in terms of business value.</li>
</ul>

ICL Services and solutions d.o.o.

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