AX Services is an exclusive partner of AffinityX, the white label creative and marketing services provider behind the biggest names in local marketing. AffinityX is the secret weapon of the world&rsquo;s best media companies, local agencies, marketing services companies, and more. Our purpose-built technology, local media expertise, and world-class infrastructure delivers more than 5 million fast-turn jobs per year, from logos to websites to programmatic advertising and beyond.
Digital Campaign Specialist
<ul>
<li>Experience: 2 to 3 years</li>
<li>Work schedule: 3pm to 11pm CEST</li>
</ul>
Digital Campaign Specialists are responsible for building digital advertising proposals/media plans, providing support to our clients and our production teams including setting up, administering of campaigns, handling new advertisers and new technologies, creating reports, and troubleshooting issues. They will provide assistance in the monitoring of Service Level Agreements (SLA), team quality and mentoring of more junior team members.
Position Responsibilities and Essential Duties: (others may be assigned)
<h3>Ad Trafficking &amp; Optimization</h3>
<ul>
<li>Set up, manage and optimize campaigns using either Google Ads (Search) or Facebook BM.</li>
<li>Manage high volume of digital campaigns and ensure accuracy and fulfilment of display, mobile, video, or social media campaigns in a very timely manner.</li>
<li>Prepare weekly and monthly report analysis for the client and talk through metrics such as CTR, Impressions Won, etc., and give recommendations to make sure KPIs are met.</li>
<li>Ensure all tactics are properly mapped and unmapped to the campaign dashboard.</li>
<li>Report order volume and campaign status on a daily/weekly basis to internal teams.&nbsp;</li>
</ul>
<h3>Live Campaign Related Tickets</h3>
<ul>
<li>Manage client concerns, inquiries, escalations and requests via the email/helpdesk system.</li>
<li>Guide or demo an order entry process and/or the reporting dashboard to the sales rep to ensure they follow and understand the workflow.</li>
<li>Create new Helpdesk tickets to initiate proactive communication to clients/sales rep that might include the campaign status and performance.&nbsp;</li>
</ul>
<h3>Media Planning</h3>
<ul>
<li>Ensure proposals are complete and accurate prior to submission, which includes targeting criteria and special instructions.</li>
<li>Ensure that RFP and campaign build outputs comply with Facebook or Google policies and best practices.</li>
<li>Generate realistic estimates for campaigns based on client&rsquo;s specifications such as budget, flight dates, goal, etc.</li>
<li>Evaluate post-campaign metrics, history and optimization log and recommend budget, tactics, etc. for the renewal campaign.&nbsp;&nbsp;</li>
</ul>
<h3>Key Requirements:</h3>
<ul>
<li>Bachelor&rsquo;s degree holder with 2-3 years relevant work experience</li>
<li>Proficiency in managing digital advertising campaigns using either Google Ads (Search) or Facebook BM</li>
<li>Strong business, marketing &amp; consumer understanding</li>
<li>Excellent communication and presentation skills</li>
<li>Team player and positive attitude</li>
<li>Strong sense of accountability and work ethic, keen attention to details</li>
<li>Highly analytical and data driven</li>
<li>Able to work in afternoon shifts (Serbia), around US EST work day hours</li>
</ul>
Please send your application and resume electronically.

Digital Campaign Specialist

AX Services is an exclusive partner of AffinityX, the white label creative and marketing services provider behind the biggest names in local marketing. AffinityX is the secret weapon of the world&rsquo;s best media companies, local agencies, marketing services companies, and more. Our purpose-built technology, local media expertise, and world-class infrastructure delivers more than 5 million fast-turn jobs per year, from logos to websites to programmatic advertising and beyond.
Digital Account Manager
Work schedule: 3pm to 11pm CEST
Position Responsibilities and Essential Duties: (others may be assigned)
<ul>
<li>Maintain a strong relationship with the client and address issues, concerns, or questions in a thoughtful, timely manner.</li>
<li>Display dedication, commitment and compassion in servicing clients and ensuring their success.</li>
<li>Assist in creating digital marketing strategies for your client&rsquo;s advertisers aligned to the expected KPI&rsquo;s.</li>
<li>Work hands-on on white glove (high-value) accounts across all platforms.</li>
<li>Tracking, measuring and analyzing key account metrics such as proposal conversion rates, eCPM, CTR, order values, etc.&nbsp;&nbsp;</li>
<li>Provide inputs to the internal product and technology teams for further enhancements based on the client feedback.</li>
<li>Be product and data-driven by providing real-time solutions to your clients. Work with the internal product teams to ensure that the clients are utilizing all AX products and assist in adoption of new product launches across clients and their markets.&nbsp;</li>
<li>Work with the Ops Managers and training teams to upskill the Ad Operations team for your accounts by identifying training needs.</li>
<li>Manage campaign SLAs and quality metrics for your accounts.</li>
<li>Work closely with Ad Operations team to enhance team performance and introduce industry-based best practices.</li>
<li>Drive monthly/quarterly business reviews with the client with the aim of highlighting past performances and also discussing future roadmaps for the relationship.</li>
</ul>
Key Requirements:
<ul>
<li>5-7 years of overall experience in digital marketing - working preferably with media companies handling clients from various industries</li>
<li>Hands-on experience in one or more of the following: Google Ads, GAM, Facebook Ads Manager, other Programmatic and Social advertising platforms, with expertise in at least one of them</li>
<li>Excellent understanding of the overall digital marketing ecosystem&nbsp;</li>
<li>Understanding of the customer acquisition funnel and various attribution models</li>
<li>Expertise on campaign analytics, understanding of website analytics tools such as Google Analytics</li>
<li>Preferred experience in an outsourced environment (US markets) and working with SMB&rsquo;s on digital campaigns</li>
<li>Knowledge of HTML, JS, and other web technologies is a plus</li>
<li>Expert time management skills and ability to multitask</li>
<li>Expert data management skills&nbsp;</li>
<li>Proven data analysis and reporting skills&nbsp;</li>
<li>Expert in client engagement and escalation management&nbsp;</li>
<li>Lead multiple clients through layered and structured digital strategy solutions</li>
</ul>
Please send your application and resume electronically.

Ax Services d.o.o.