<p><strong>DATA CONTACT CENTER</strong> is an international client success and support services company, which is looking for thier next agents to join the growing team. An opportunity to join a young and fast growing company.</p>
<p>Our agents handle clients via email, chat and phone to ensure a high quality service experience with high level of human touch. The team answers and asisst customers during the on-borading process as well as replying to any inquiries such as billing, user interface, technical questions.</p>
<p>Working hours of agents team are full time from 9AM - 17PM 7 days a week&nbsp;(5 shifts a week per agent). The initial probation period is 30-90 days.</p>
<p>&nbsp;</p>
<h3>Responsibilities:</h3>
<ul>
<li>To guide and help new clients during the on boarding process.</li>
<li>Coordinate and manage the resolution of support tickets by collaborating with and coordinating our Technical, Financial and Compliance teams to ensure fast resolutions.</li>
<li>Collaborate with other teams as the &ldquo;voice of the customer&rdquo;, driving issue resolution and gathering feedback to improve the product and services.</li>
<li>Manage documentation processes and procedures.</li>
<li>Identify shortcomings and propose solutions.</li>
</ul>
<h3>Requirements:</h3>
<ul>
<li>High level of written and verbal communication skills in English - MUST</li>
<li>Strong interpersonal skills and team spirit</li>
<li>Being proactive and self- motivated</li>
<li>A positive "can do" attitude!</li>
</ul>
<h3>Benefits:</h3>
<ul>
<li>We work in small, highly effective teams, and every person is vital to the success of the company.</li>
<li>We believe that a great place to work is where we're surrounded by self-managed people who consistently do good work and positively inspire us.</li>
<li>Competitive salary and other benefit.</li>
<li>Space to learn continuously and choose the tools and equipment for your job.</li>
</ul>

Fast Forth d.o.o.

Oglasi

Client Success Agent

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